Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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copyright infringement?

My son has been playing World of Warcraft for years and the odd time I would get an email from [email protected] about a copyright infringement related to a specific time for WoW, which I called Telus about, and they said they did not email...

Jeff2022 by Neighbour
  • 3531 Views
  • 4 replies
  • 0 kudos

My laptop can't find my modem

just got fibre installed a few days ago. I got everything connected to the internet wirelessly, but my laptop can't seem to show my modem! I'm running windows 10. It show's my neighbours telus wireless networks fine, just not mine!

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Internet using Eero

Okay this will be a rather long question, but would appreciate any suggestions. I am moving from a house that has cat 5 outlets in every room to a house that has no cat 5. It does have coax to all the TV's and I understand they can use MOCA adapters ...

PL by Advisor
  • 1948 Views
  • 1 replies
  • 0 kudos

Why Telus raising my bill by over 25 dollars

I have been with Telus and got really great service for 50dollars a month my contract ending this month ther they want me to pay 85dollars a month for another 2yrs contract that is a rip off you will loose alot of customers that way me being one of t...

Jrugu by Just Moved In
  • 1783 Views
  • 4 replies
  • 0 kudos

Technician did not show up

I had a technician appointment but he did not show up.I have waited for long time and I called to customer service centre and the representative agent did not say "sorry about that" or "sorry to hear that".The agent said that he did not about that ma...

pty1024 by Just Moved In
  • 1387 Views
  • 0 replies
  • 0 kudos

Pure Fibre installation

My telus technician to install telus pure fibre connection was supposed to arrive a long time ago but never showed up, none of the support connections help, and if i dont get this done by end of month their shutting down my wifi, what am i supposed t...

Resolved! Telus customer service is HORRIBLE!!!!

Contacted customer service support online, big mistake, didn't get any satisfaction so called the 1-888-811-2323 number and was on the list for a call back. They called me three times and each time I was told to press 1 for a person, put on hold and ...

blg05 by Just Moved In
  • 3783 Views
  • 2 replies
  • 3 kudos

Home phone/internet hub panel

Hey I have a quick (possibly dumb) question.I remember when we were setting up/troubleshooting my home phone that the tech said we could plug directly into the big square panel hub thing (forget the name) as it has a port listed as “phone”I thought t...

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