Internet & Home Phone
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Resolved! Throttling of internet?

Was thinking about changing my home internet from a set monthly data cap to unlimited. Does Telus throttle internet speed at a certain point when you have unlimited?

Pure Fibre availability in Lethbridge?

Hi! I've been asking for availability of Pure Fibre in my neighbourhood since I first started getting Telus advertising about it maybe 10 years ago. The last agent I spoke with (a couple of months ago) about service upgrades said my neighbourhood was...

No notification of price increase?

Hello, I had some monthly promotions expire as my term ended, as well as some other price increases on my monthly internet plan. It was a huge increase in the monthly price, made months ago. I only noticed it today. Telus didn't bother to properly no...

thryus by Just Moved In
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  • 4 replies
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Telus pure fibre connection help

Hello everyone,I had my home tv and internet connections upgraded through my Strata. Telus came and installed their pure fibre wires and new boxes to connect to my suite.Now I have recently upgraded my TV and AVR to 4K compatible tech and purchased c...

Athalagos by Just Moved In
  • 2249 Views
  • 3 replies
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Telus never cancelled

Hello TELUS Forums,I am here posting about an issue I've recently came across. After checking my statements for the past few months I've realized that Shaw was still charging me for a service I was not using. Approximately 4 months now. After speakin...

Moving To A New Apartment, What Do I Need To Do?

In a week I'm moving to a new apartment, I still have a month or two left on my Telus plan and was wanting to bring it with me to the new place, what do I need to do. Do I have to notify them and get a technician or can I just move my router there?

marekmais by Just Moved In
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TELUS & SHAW NIGHTMARE

TLDR:Canadian ISPs need to get their crap together. Telus did not inform me I could no longer have internet until I called in on install day. The excuse they provided is either BS. If SHAW is not giving Telus permission to use the SHARED conduit, the...

heezus29 by Neighbour
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  • 8 replies
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Resolved! Destiny 2 is borderline unplayable on Telus

Well, borderline unplayable in PVE. Completely unplayable in PVP.There are widespread reports of players on Telus fibre internet (a major telecom in the area) getting consistent 'connecting to destiny servers' messages, baboon errors, enemy rubber ba...

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