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Streaming on TELUS - September 2026

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How to Recognize and Avoid Common Scams

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TELUS closed 24/7 phone support — then keeps calling me at work to “resolve” it
I need to raise two related problems TELUS has not fixed. One is that TELUS keeps using the exact method I have already told them not to use. First: live phone support, which customers were long tol...
ryankubeska
21 minutes ago Place My Account
customer service
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Account in collectionS?
I have been getting emails, calls, and texts from MetCredit. I dont recall ever having a Telus Wireline account. I have had Telus mobility for a while and am up to date on this but now I am all of ...
csimunac
3 hours ago Place My Account
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Stuck on Stingray 🤦‍♀️
This is on my mother-in-law’s TV. Mine at my own home doesn’t do this. I took a video of the constant redirect back to Stingray if you try to change the channel. I’m trying to help an elderly woman t...
Solved
Apple4u
5 hours ago Place Home Services
redirect
stingray
stuck
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Trouble migrating credentials
I'm having trouble setting up my TELUS SmartHome Security outdoor camera. When I open the SmartHome app to try to add the camera device, it says that my SmartHome Security services have not yet been ...
SatbendarK
5 hours ago Place Security
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SCAM security call
Every three weeks I receive an automated call from 1-855-509-5413 claiming to be Telus Smart Security telling me that I am the contact number for my parents' address and that there is a security issu...
Seanic21
5 hours ago Place Security
Security
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Telus cancel appt but never contacted me
Has anyone had an installation appointment canceled by Telus but never were notified that it was cancelled?? I had an appt canceled by Telus and I anm trying to find out why…. after 4 phone calls an...
Tricia25
6 hours ago Place Security
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PVR Issues Still Continuing...
I've had a PVR is offline connect to home network message for ages. I had an hour conversation with Telus about this and the rep couldn't resolve it. He sent a new Optix TV box thinking it was a har...
stevendrowe
7 hours ago Place Home Services
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Do I need to turn on data “roaming “ to use the 30 day easy roaming pass?
Telus easy roam I have Europe 30 day easy roam plan…just arrived but the data hasn’t worked in either Germany or Bosnia Do I have to toggle on “data roaming”? I can’t connect to internet I Worr...
Zavidovici
8 hours ago Place Mobility
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Removing unsubscribed favourites
I updated my TV package, and I now have a few channels listed as favourites that I am no longer subscribed to. How can I unfavourite these and stop them from showing up in the list? Every attempt t...
Qix
8 hours ago Place Home Services
Optik TV
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Unable to cancel Internet service from outside Canada
Hi. i have permanently moved back to Country and need to cancel my telus home internet service. I no longer have a Canadian phone number, so i cannot receive a callback. I tried calling Telus intern...
Riayun1
8 hours ago Place Home Services
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Mobility

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Support Articles

Community Spotlight

Streaming on TELUS - September 2026

You can win big every week this summer with TELUS Rewards!

How to Recognize and Avoid Common Scams

Recent Posts Feed

Recent Activity

TELUS closed 24/7 phone support — then keeps calling me at work to “resolve” it

Account in collectionS?

Stuck on Stingray 🤦‍♀️

Trouble migrating credentials

SCAM security call

Telus cancel appt but never contacted me

PVR Issues Still Continuing...

Do I need to turn on data “roaming “ to use the 30 day easy roaming pass?

Removing unsubscribed favourites

Unable to cancel Internet service from outside Canada

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