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3 MIN READ

Streaming on TELUS - May 2026

Copper Theft: Impact on Communities

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Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and ev...
Masoud_Rad
4 hours ago Place My Account
12KViews
4likes
36Comments
Collections
They sent my account to DCA from a 2018 account which I have no notice of being a long term service internet with them. I tried to work with Telus and verify the account. All of agents said “We don’t...
Peanut101
5 hours ago Place My Account
9Views
0likes
0Comments
Is T3200M compatible with Wifi Boost 7 (v3.0)?
I currently use the Actiontec T3200M connected directly to the fibre receptacle on the wall (I live in an apartment that is pre-wired for fibre). I recently upgraded to PureFibre Gigabit. The CSR sta...
Variable
8 hours ago Place Home Services
internet
Purefibre
wifi
66Views
0likes
6Comments
Optik tv
how can I keep my optic tv box. The new digital box is not compatible with my old tv. I have tried with escalation and just get told no option
Lulute
9 hours ago Place Home Services
40Views
0likes
6Comments
Fibre: wrong 200$ installation charges debited
We were told by both the technician who came and the agents we talked to before that we were not going to be charged for the fibre installation. We received 6 letters, even registered letters and nu...
katbel78
10 hours ago Place Home Services
billing issue
install
Purefibre
12Views
0likes
0Comments
Telus Connect App not working since our modem changed
Telus Connect app not showing devices, says some features are unavailable in the app, and cannot see our devices to control wifi usage. This matters because I have an 11 year old son that loves the i...
keenie82
15 hours ago Place Home Services
27Views
0likes
3Comments
Billing Issues
It has been extremely difficult to reach customer service. After spending three days trying on and off to get assistance, I finally reached a representative and I asked to lower my home internet bill...
Mauree
15 hours ago Place Home Services
576Views
1like
19Comments
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my wa...
AshthAdventurer
18 hours ago Place Mobility
Mobility
Possible scam
611Views
1like
21Comments
Agreed to swap to Telus pre-move in with promised discount. Discount not applied.
Hi all. I made the choice to sign up for Telus internet a month before the move to my new place, and I was contacted by Telus a few days offer who offered a mobile plan that was said to be cheaper th...
fawnyglow
20 hours ago Place Mobility
billing
customer service
Mobility
43Views
0likes
4Comments
T3200 & mobile phones keep dropping
Hi I have a T3200 modem with 2 DSL ports as input lines that was installed 2 years ago and configured as 5GHz. There are 5 devices that connect to it: 2 Apple Mac laptops, Samsung TV, Apple iPhone ...
KanoeKid
20 hours ago Place Home Services
181Views
0likes
13Comments

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