TELUS Neighbourhood

I have an issue since Monday that I keep getting passed off on and I want to speak to a actual manager. I do not want some customer service rep or an escalation person who has jack sqwat authority to do anything about my complaint. I have already filed a complaint with the CRTC for the treatment and

The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not respond, giving me the same answer Sorry... I tried manually turn on or off via the app and still noth

CGNAT is blocking my port forwarding. I need a normal dynamic IPv4 address in order to port forward. Need assistance

If you have unresolved issues that require escalation to TELUS management, these contact methods are available: TELUS Neighbourhood Support - send a private message to our TELUS_Support​ account for direct assistance. Facebook Support - send our team a private message at our Facebook page for social

Hello! I signed up for internet on June 20th, and had the installer come and hook up the internet yesterday (July 3rd). The internet and TV all work excellent, but I am unable to log-in or register for MyTelus. I understand that that is where I will see my bill, so I'm rather anxious to get in there

I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m being charged and extra $475 due to “heavy wear and tear” and “deep scratches” on the screen. This is abso

Can anyone shed light on this situation....my next step is I'll be cancelling my Telus small business account because I've spent days on the phone and online with them trying to resolve an issue and none of them have a clue how to communicate let alone resolve an issue. First of all, when I called i

I am looking to improve the internet at my dad's home in Beaverlodge. Everyone I talk to says that he can not get better than what he is getting which is 150gb for $115.00/month. With this limited internet we can NOT get tv, home security or Telus home health. I have been to stores in person with my

Just got a 'new' (obviously refurbished, with a little yellow sticker with an R on it on the back) that was absolutely dead on arrival. Plugged everything in but no green light came on. Tried unplugging and replugging it back in several times. Nothing. So tried plugging it directly into a wall socke

I have a Telus T3200M router, and not all devices work on the wifi. The TV does. My phone does. My iPad does. But my Chromebook does not. The Chromebook says that I have a strong signal, but no internet. Can't do anything on the web. I have tried multiple actions to try and fix it, but no luck. I ha