TELUS Neighbourhood

CGNAT is blocking my port forwarding. I need a normal dynamic IPv4 address in order to port forward. Need assistance

I was trying to get in touch with TELUS Customer Support on behalf of my parents on Thursday. We both have TELUS for TV and Internet, and their router was dying while I was down at their place this week. Both their cell phone numbers - one of which is listed as the contact number on their TELUS acco

The guide says the game starts at 7. I set up a recording. I let it run for a bit while we’re eating dinner, then go in and find that the recording didn’t start at 7, it won’t start until 8, and I’ve missed half a period so far. This has happened twice.

Once again, ch. 727 Naturescape is starting their programs at the wrong time. They should be starting at the top of the hour according to the Telus guide, but are today starting later at the :19 minute mark. Are we to wait again until the start time drifts back to the top of the hour, or will the pr

I have an issue since Monday that I keep getting passed off on and I want to speak to a actual manager. I do not want some customer service rep or an escalation person who has jack sqwat authority to do anything about my complaint. I have already filed a complaint with the CRTC for the treatment and

The Canucks game tonight started at 7:00 but the guide says it doesn't start until 8:00. Regular programming has the correct time. It's been like this ever since the time zone change. (Also, this new forum format is really bad. The only option I have under Category is "Mobility". Way to go!)

Have not seen a post from Telus Support for 3 days, since November 10th.

On the one hand it is better, on the other it is worse. Better as last poster is seen Worse posts are all over the place, not in chronological order and we have lost user preferences for display.

The other day I went to turn on one of my Telus digital boxes via Alexa and it responded by saying sorry XXXXTV is not responding. I tried the other two cable boxes via Alexa and they too would not respond, giving me the same answer Sorry... I tried manually turn on or off via the app and still noth

If you have unresolved issues that require escalation to TELUS management, these contact methods are available: TELUS Neighbourhood Support - send a private message to our TELUS_Support​ account for direct assistance. Facebook Support - send our team a private message at our Facebook page for social