Community SpotlightDaylight Saving Time Changes and Device Troubleshootingdru3 MIN READStreaming on TELUS - November 2026A-BSpotting fraud in a changing digital landscapeA-BHow to Recognize and Avoid Common ScamsA-B
Recent ActivityMost RecentNewest TopicsSolutionsMy telus.net email was deleted by Telus yesterday After cancelling my Norton Online Security account by phone with Telus yesterday I discovered my Google workspace Telus.net email had been deleted. It appears no other service has been affected. I ha...TV Guide times off by 1 hour for Crave channels We've got the new mini Telus boxes and since the time change, that didn't happen here in BC, all the Crave channels show what's playing 1 hour ahead of when it actually is on. Anyone else's box doin...How To Report Graffiti on TELUS Equipment TELUS network access boxes and outdoor equipment often get tagged with graffiti. You can report instances directly to TELUS to have it removed as soon as possible. Do not use old any email addresses ...Urgent Management Escalation – TELUS Security False Alarms I am extremely disappointed with TELUS SmartHome Security and its failure to resolve repeated false alarms and resulting municipal fines. We paid monthly monitoring fees, yet our security system rep...No Callback At Scheduled Time? I understand that people are busy but when I specifically schedule my evening so I am available at the scheduled callback time and there is no call, it is quite frustrating. I had a previous call ba...No phone for 48-72 hours? Switched Service from Virgin - phone not working When speaking with an agent over 24 hours ago, they were not able to activate my phone. They told me they would get back to me in 48-72 hours. ...Network Access hub doesn’t know correct time I live in BC. The time on my landline phone is correct. Then when I get a phone call on my landline the time displayed goes back one hour. Telus needs to tell the Network Access Hub what the co...No landline service or % I had the same landline phone number for 25+ years with Telus. I switched to Rogers briefly for 18 months and now back with Telus.. on a date when I signed up for the home bundle in the Telus store I...CGNAT'd?!?! So I'm trying to figure out a port forwarding issue I just started having today and my modem IP differs to my public IP (whatismyip sites). Modem IP: 100.80.x.x Public IP: 207.216.x.x I've also n...Account not showing Internet Usage for Past Cycles When I log into my account and go to the Internet usage, I see this month's usage. However, when I change to the "Past Cycles" tab, I see 0 (zero) GB for each month, despite having uses the internet....
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