Telus Connect Application Issue

[sohal4289]

Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my phone OS & try to install it on my tablet, but there is no progress. 

Is anyone facing a similar issue or any workaround/fix for this issue?

[El-Eric]

Hi @sohal4289 I would say to contact our technical support team if you're still having issues after those troubleshooting steps

[TS2020]

Hi we have the same problem! Our internet is fully hooked up, however the app continues to say our service has not been activated yet.  I contacted Telus and they didn't offer any solution- just said that everything was working fine on their end... We haven't figured out a solution yet

[AzisDao]

hi,did you find the solve way? I have same problem as same as you

[Kos26]

If you live in Ontario, the Telus connect app is pretty brand new for our province. I was told they're working on it. It's only available in complete working function in BC, Quebec and Alberta. Mine is saying the same thing and it shows a setup for the dx1000 modem which I don't have. I have the the new Smart hub... Everything works perfect minus the app ... 

[CraftyMama6]

I am in Alberta.

They told me it was my wifi, they were supposed to send me the updated equipment. I am still waiting.

Blessing,
Amber Ferr:)

[TELUS_Support]

Hey @CraftyMama6 - we wanted to help with your issue but did not hear from you after we messaged you. Can you check your inbox please?

[Kos26]

Can I get help connecting my smart hub and wifi6 boost modem to my Telus connect app?

[CraftyMama6]

What inbox are you talking about?

I have not recived any emails.

Blessing,
Amber Ferr:)

[TELUS_Support]

Not emails, but within the neighbourhood at the top you'll see an envelope. Maybe the message was opened and you got busy but you should have one from us. I'll send another

[CraftyMama6]

Yes. I always have problems with this app, it is crazy. I have nt had proper working internet forc3 days now. For 3 days I get a message in the app saying they are working to fix the app. I am pretty peeved with the service.

[TELUS_Support]

We're here to help! Please feel free to send us a private message if there's anything you'd like to discuss about this and we'll be here!