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Telus Business Internet
I am working with a customer who is connected to Telus Pure fiber, having a Nokia ONT, T3200M router and Meraki AP. Customer has static IP's. Now they need to install a firewall, and I am wondering whether I can connect it directly to the ONT and bypass the T3200M router or I have to use T3200M in bridge mode. Also, can I connect the Meraki AP directly to my firewall?
Buisness being left with no service or phones for weeks
One of my stores, has had the internet go out and with it our phones. After a painful trip through the AI IVR an agent told me the first appointmnt I can get in in July. I find this highly unprofessional and insulting that a business level service feels its ok to leave one of my stores basically shut down for 2+ weeks. I asked to to speak with someone higher but was refused. How can I escalate this and get some service?
An error occurred while submitting the form
I am trying to open a technical support ticket for business Internet. Each time I submit the request it fails reporting this message "An error occurred while submitting the form. Please try again later." I have tried to call for support but the agents that I have talked with don't understand what I want and pass me to someone else (that doesn't understand). How do I get support TELUS?Unresolved Referral Credit & Portal Issues — Escalation Request
I joined Telus in January 2026 and referred two customers shortly after. I was informed that the referral credits would be applied within 4–5 weeks. It has now been nearly six months, and I have yet to receive either credit. I have contacted customer service on multiple occasions and filed two support requests (IDs: 2492270 and 25145066). Each time, I have waited on hold for approximately one hour, only to be told the credit would appear in the next billing cycle. Despite these assurances, the tickets are marked as "Resolved" without the issue actually being addressed. After several billing cycles with no credit applied, I question whether this referral program is functioning as intended. Additionally, after receiving my most recent bill yesterday, I attempted to submit a business support request through the website, but the form has been non-functional for over two days — an unacceptable experience for any company's customer-facing portal. I am requesting that this matter be escalated to management or someone with the authority to: Resolve the outstanding referral credits immediately. Address the recurring disconnect between support ticket resolution status and actual issue resolution. Investigate and fix the business support request form outage — and clarify why a basic web form takes multiple days to restore. Review the quality of customer service being provided, particularly the pattern of false assurances and premature ticket closures. I appreciate your prompt attention to these matters.
Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app. I receive the error "Oops Unable to login to this app with your My Account settings. Please try another account." I have attempted: uninstall the app, power cycle my phone, try logging in again delete cache/data of the app, try logging in again turn of wifi on my device so that im connected via mobile data, try logging in again update my telus password to remove any special characters, try logging in again In all cases I continue to receive the same error when logging in to Telus Connect app and have no issues logging in to My Telus app or website. I've spent 2 hours on the phone in various states of being on hold, transferred to the wrong department (4 departments and counting now) and have yet to have the issue resolved (which is clearly a bug on Telus end). Currently on the phone with consumer tech support for wHSIA who are now transffering me to business mobility.Port 9100 Closed?
We recently switched to Telus service and I am trying to get our network printer working. Printer requires port 9100 to be open. I have created the port forwarding in the router, but cannot seem to connect to the printer. When I check if the port if open on yougetsignal it shows as closed. Does Telus block this port, or have I missed a step somewhere along the way?Billing Discrepancy & Website Error: Cannot submit dispute via telus website
Hi Community, I am writing on behalf of myself, Shin, who is facing a frustrating issue with the recent internet renewal. The Billing Issue: I renewed the Telus internet contract this past February. However, the recent bill shows a different monthly fixed charge that does not match the agreed price on the signed Service Agreement. I am currently being overcharged. The Website Technical Error: We have been trying to submit a bill dispute through telus - service request website today. From 09:40 AM to 7:30 PM, we repeatedly tried every few hours, but the website constantly throws the following error message: "We’re having trouble submitting your bill dispute at the moment. Please try again later." We tried "Edge", "Chrome", "Firefox" with the submission....... Initially I called "1-800-667-5041". The agent eventually guided me to submit the request on Telus website. Since the online portal is completely broken and we cannot submit the request, could a Telus Community Manager or moderator please reach out to us via private message to help resolve this billing dispute? Thank you!