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Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app. I receive the error "Oops Unable to login to this app with your My Account settings. Please try another account." I have attempted: uninstall the app, power cycle my phone, try logging in again delete cache/data of the app, try logging in again turn of wifi on my device so that im connected via mobile data, try logging in again update my telus password to remove any special characters, try logging in again In all cases I continue to receive the same error when logging in to Telus Connect app and have no issues logging in to My Telus app or website. I've spent 2 hours on the phone in various states of being on hold, transferred to the wrong department (4 departments and counting now) and have yet to have the issue resolved (which is clearly a bug on Telus end). Currently on the phone with consumer tech support for wHSIA who are now transffering me to business mobility.Port 9100 Closed?
We recently switched to Telus service and I am trying to get our network printer working. Printer requires port 9100 to be open. I have created the port forwarding in the router, but cannot seem to connect to the printer. When I check if the port if open on yougetsignal it shows as closed. Does Telus block this port, or have I missed a step somewhere along the way?
Billing Discrepancy & Website Error: Cannot submit dispute via telus website
Hi Community, I am writing on behalf of myself, Shin, who is facing a frustrating issue with the recent internet renewal. The Billing Issue: I renewed the Telus internet contract this past February. However, the recent bill shows a different monthly fixed charge that does not match the agreed price on the signed Service Agreement. I am currently being overcharged. The Website Technical Error: We have been trying to submit a bill dispute through telus - service request website today. From 09:40 AM to 7:30 PM, we repeatedly tried every few hours, but the website constantly throws the following error message: "We’re having trouble submitting your bill dispute at the moment. Please try again later." We tried "Edge", "Chrome", "Firefox" with the submission....... Initially I called "1-800-667-5041". The agent eventually guided me to submit the request on Telus website. Since the online portal is completely broken and we cannot submit the request, could a Telus Community Manager or moderator please reach out to us via private message to help resolve this billing dispute? Thank you!
Business SMartHub account unable to install
I read many other comments of people having the same issue, from 3 months ago, to 3 days ago. TELUS, do something. I ordered the Business SmartHub on April 22nd. I received it 15 days ago. I still could not install it. I need to have access to the Telus Connect app, to use the compass first (to detect the strongest signal, and decide where to place the outdoor unit based on this). But the Telus Connect app says that my account is a mobility account and not an internet account. I’ve spend many, many hours in the phone with different agents, who dont have a clue what I”m talking about, bc the solutions they offer are simply not related with the problem I have. It’s clear to me it’s a problem with the configuration of the accounts. That it will be resolved creating a new type of account that even having a SIM card, is not ONLY a mobility account but a “hybrid of mobility and internet” or similar. If I dont get a REAL solution in 24 hours I’ll be sending everything back, bc Telus is not providing me the service I contracted.Business WiFi Cisco Meraki Admin Login
I've been waiting on phone for support for 20 mins and tired of it. I recently moved locations and the installed put in a new modem and Cisco AP at my new location rather than use my hardware from my current location. I have a Cisco Meraki login but it only is showing my old location (now inactive). Anyone know how I get my new location added to the Cisco Meraki dashboard so I can manage things such as shutting off the guest wifi network, change broadcast channel, etc.
Cannot get IPv6 to work on Business Fibre Internet 3G
I recently had Business Fibre Internet installed in Coquitlam. I have the Nokia XS-230X-A ONT which I can plug directly into my router or into a switch and then have multiple routers connected the switch. For IPv4, this setup works great. I have one router for my home use and one router for my business use. I am getting very close to 3 Gbps through both routers. Previously, when I lived in Surrey, I had a very similar setup although only a single symmetric 100 Mbps pipe. At that time, there were no issues getting IPv6 to work on both of my routers. This time around, I have tried two different routers with no success. Router 1 is a Unifi UXG Fiber and Router 2 is a pfSense In both cases, I have set the routers to request an IPv6 prefix using DHCPv6, size 56, and not wait for an RA Given an almost identical setup between the two locations (Surrey and Coquitlam) I am quite surprised to see no IPv6 support in Coquitlam despite it working when I was in Surrey not too long ago.
Telus Connect App Failure
I can't count how many times the connect app has failed with either errors messages or like tonight where it's telling me Oops...it looks like something went wrong we are having technical difficulties. I get that things happen sometimes however, the amount of times the Telus Connect App is down is unreal! I needed to edit internet schedules for my kid to do some online homework but it's locked out and of course I can't change the schedule. I'm refraining from foil language because as I said, the amount of time it's screwed up is unacceptable. If Telus would just put scheduling on their gateway router instead of relying on this useless app, that would be brilliant. I will say, when the app is working it works great but the level of uptime is garbage. I'm about done with it and going to by a router that has its own built in schedules I can log into anytime instead of relying on this app. You've had year to sort this out, and its been so poor in reliability.