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Telus Connect App Failure
I can't count how many times the connect app has failed with either errors messages or like tonight where it's telling me Oops...it looks like something went wrong we are having technical difficulties. I get that things happen sometimes however, the amount of times the Telus Connect App is down is unreal! I needed to edit internet schedules for my kid to do some online homework but it's locked out and of course I can't change the schedule. I'm refraining from foil language because as I said, the amount of time it's screwed up is unacceptable. If Telus would just put scheduling on their gateway router instead of relying on this useless app, that would be brilliant. I will say, when the app is working it works great but the level of uptime is garbage. I'm about done with it and going to by a router that has its own built in schedules I can log into anytime instead of relying on this app. You've had year to sort this out, and its been so poor in reliability.
Telus Connect app login failure: Unable to login to this app with your My Account settings
I am attempting to do the first time setup of a BwHSIA - Smart Hub Business. The first step is to install and log in to the Telus Connect app. I receive the error "Oops Unable to login to this app with your My Account settings. Please try another account." I have attempted: uninstall the app, power cycle my phone, try logging in again delete cache/data of the app, try logging in again turn of wifi on my device so that im connected via mobile data, try logging in again update my telus password to remove any special characters, try logging in again In all cases I continue to receive the same error when logging in to Telus Connect app and have no issues logging in to My Telus app or website. I've spent 2 hours on the phone in various states of being on hold, transferred to the wrong department (4 departments and counting now) and have yet to have the issue resolved (which is clearly a bug on Telus end). Currently on the phone with consumer tech support for wHSIA who are now transffering me to business mobility.
Need to cancel Business Internet in ON -- early lease termination!
Hello there, I signed a 3-year contract for Telus 1.5/940 fibre internet on Sep 2025 in Scarborough, Ontario M1G....and now I'm left with equipment I can't use! I had a 12-month lease on my home, but it had to be terminated early due to mold toxicity that rendered the unit uninhabitable. The landlord agreed to let me out on January 31. I can't continue Telus internet service at the address, as I've moved out; not because I wanted to, but it was unsafe to live in. My new address doesn't allow any more Telus lines to be installed. Customer service checked and confirmed as such. Telus and I are both in a catch-22. I have a modem and NAH I'm not able to use, and Telus is unable to fulfill their end of the contract due to circumstances beyond both their & my control. I repeat: Telus is NOT able to fulfill THEIR obligations to the contract. I raised a ticket with the appropriate department. On Jan 30, I had a phone call where the agent told me they'd escalate this to senior cancellations. He said I'd get a call back in 48 to 72 business hours. It's nearing 2 weeks and I've yet to hear back. My company has been a faithful Telus business customer since 2019 with 2 mobile lines that remain in good standing. In fact, last February we renewed both lines for a 2-year term. I've been happy with my business internet. If I move to another province this year, I'd bring it there in a heartbeat. It just makes no sense for Telus to charge for a service they can't provide. I am leasing the current address until the end of August 2026. I hope it won't take a CCTS complaint to get things moving, so my request is to suspend the contract until I am at an address that Telus can service, or, failing that: void the contract. My business internet is a separate account from my business mobility, as Telus has told me that they can't be combined under business. Your prompt action is much appreciated. Best, AlexanderFiber issues and business down
We have changed a firewall and spent 2 days with Telus to get it operational. We were working than a few hours later go offline. Was told it was resolved last night. Today we are down again, no internet, emails, business connect voip phones etc. Called telus support and they advise it is a hardware issue at their end and a tech can get to it Tuesday. Is this common and what restitution is there when I have to shut my office down for two work days to wait for a tech to fix their issue?
Random lag and app disconnects on mobile data, device issue or network setting?
Hi everyone, Lately I’ve been noticing random lag and short disconnects when using certain apps on my phone, especially when switching between Wi-Fi and mobile data. Some apps pause, reload, or lose session data, which makes me wonder if it’s a network handoff issue, background data restriction, or something at the device level. I ran into a similar situation while testing a hub script setup, where short drops in connectivity caused scripts and sessions to reset, so it made me think the same kind of network behavior could be affecting regular mobile apps too. Has anyone here seen this with telus mobile devices? Do you usually look at apn settings, battery optimization, or network mode when troubleshooting these kinds of dropouts?
Business Phone
The business land lines stopped working (no dial tone) a couple days ago. I called the service for support and was put on hold for over an hour. When a human finally decided to answer the call, he listened for the account number and telephone number and said they did not exist. He proceeded to put me on hold without saying a word. You have to give it to Telus for their excellent non-existent customer service. I am still on hold.