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Subnet Static IP confusion
Hello, I wanted to make this post as I am about to get a subnet static Ip installation and had a LOT of confusion regarding what to expect. The major questions I had was WHERE the subnet is going to be provisioned to. Is it provisioned to the Telus NAH? Do I need my own third party router? After doing some research I have come up with 1 theory of how it works. The technician comes and provisions/turns on your static IP into one of the ports on your NAH. That port is now permanently being provided the static ip subnet from TELUS. So in order to use it you have to connect your own router to THAT SPECIFIC PORT that it's provisioned to. Then you would just go to your own routers admin settings and change the WAN ip to your static IP subnet with the details provided to your email. (gateway ip, subnetmask, etc) I'm getting it installed very soon and will update this post if I'm correct with my theory or not.
Cisco Meraki issues
Anyone else having issues with Cisco Meraki for their business wifi? On the website my credentials are no longer being accepted and the forgot password is not sending an email to me when trying to reset the password (not that I should need to reset it). On the app, my credentials are accepted but it's showing no clients active in the past day even though I am sitting right beside the AP and 100% am connected to it with multiple devices.In-building work completed 2.5 years ago, entrance cable STILL not placed.
Commercial site in Edmonton (156 St, 116 Ave). TELUS installed the in-building fibre here roughly two years ago. Riser is in, terminated to the SFP in our equipment room. The building is physically ready. What was never done is the entrance cable from the street to the building demarc. Addresses on both sides of the client (117ave and 115ave) are serviceable; 116 shows as not serviceable, which I believe is just reflecting the missing entrance facility rather than explaining it. There's a ticket from 2024. Over two years and half years on, we still can't get a status on the entrance facility as a distinct work item, or a straight answer on whether permits, pole make ready, or a design change is the actual holdup. Can a moderator get eyes on this and contact me via DM?
TELUS Business Internet — selective IPv4 destinations unreachable while others work
Seeing what looks like a selective upstream routing/blackhole issue on TELUS Business Internet in the Spruce Grove/Edmonton area tonight. The circuit is up. Static IPv4 /30; TELUS gateway is reachable with essentially no loss. However, some Internet destinations are completely unreachable while others work normally. Directly from OPNsense: 1.1.1.1, 8.8.8.8 and 9.9.9.9 all have 100% loss. Google IP 74.125.195.102 also has 100% loss and TCP/443 times out, while Google IP 142.250.69.174 has 0% loss and TCP/443 succeeds normally. Both Google IPs use the same WAN interface, default route and TELUS gateway. I also captured traffic on the physical Proxmox NIC connected to the TELUS handoff. Traffic to 74.125.195.102 physically leaves the WAN NIC toward the TELUS next-hop MAC, but nothing returns. Traffic to 142.250.69.174 leaves through the same NIC/next-hop and immediately receives ICMP replies and TCP SYN/ACKs. Local causes have been checked: OPNsense routing/default gateway is correct, CrowdSec is not blocking the affected IPs, Proxmox nftables/iptables/ebtables/tc are clear, and the physical NIC has zero RX/TX errors or discards. The issue also reproduces directly from OPNsense. DNS was collateral damage. Unbound normally forwards over DoT to Cloudflare 1.1.1.2/1.0.0.2, which also became unreachable. Disabling those forwarders and using recursive DNS restored most service, but selective IPv4 reachability remains. And just to top it off, the password I have recorded for my TELUS ONT no longer works. I tried resetting it and using the default credentials afterward, but still cannot access the ONT management interface. Anyone else on TELUS, particularly Business Internet in Alberta, seeing selective destination/prefix reachability tonight?
Business Connect (multi-location) still not working 1.5 months later
I've been waiting since mid-June 2026 (about 1.5 months now) for a TELUS Business Connect Enhanced setup across two clinic locations (multi-site). Open support request ID 25444257. Background: our existing landline was bundled with internet, but due to copper retirement we had to move to Business Connect. Since making the switch: - The old landline is completely dead — no service at all - We're still being billed $20/month for it - The only reason we have phone coverage right now is that calls happen to forward to our other, already-existing Business Connect number — this was not a real setup, just a lucky workaround Timeline: - Quote approved mid-June with original rep Jerrica Mae Galvez - Jerrica has since left TELUS - New rep Kimberlyn Duron was assigned and escalated this to a Concierge Team for the multi-location setup - No update since, and I've been unable to reach anyone by phone for weeks This is now urgent — our new location opens this week and we still don't have working phone service set up for it. Could someone from the TELUS Business team or Community Power Users help me get this escalated? Happy to share account details via private message. Thank you.
Both my business have red light on ONT
Hello, I have two businesses a liquor store data port 1 and a cannabis store data port 2 on one Nokia ONT box. There is a red light on the ont box since 8pm Pacific time as of today. We are losing sales as customers are walking out on our stores. The Telus call centre is down and they are unable to help us. Can someone please help me out as I need this departed before I face more impact on my businesses. The power light is green, the data port 1 and 2 is green but the fail light is red. We power cycle but it did not help.
This number is not assigned
Our business landline phone number with Telus can't receive or send calls. For about a week now when someone calls our number it says "This number is not assigned". I have called the support line but nobody is able to help and they just keep transferring to other departments. Any advice on what to do to get this resolved?Do we need a new channel? Yes, we do.
Hey everyone, I noticed that there is a channel dedicated to French novelas, which are originally produced in Spanish. It makes me wonder why we can't have a channel that shows Spanish novelas 24/7. We already have a channel for French novelas, so why isn’t there a similar option for Spanish? I understand there is a Spanish-speaking channel available, but I must say it's not as good as the ones in the USA, and it's not cheap either. Could you please look into this issue? Thank you!
