Recent ActivityMost RecentNewest TopicsSolutionsPure Fiber not available at my address, but this building already has it I was previously a Fiber 1G customer. I recently moved to a townhouse, which is a large house divided into 8 units (4 on the main floor and 4 in the basement). I had originally scheduled a transfer ...Port speed variation on Network Access Hub vs. WiFi 7 router I tried to find a post about this in the past, but I haven't found any issues similar to this or if anyone has tested this. Yesterday I upgraded from 940Mbps to 3 Gbps, and the technician replaced m...Anyone else charged for a phone plan they never got a SIM card for A year ago I had decided to maybe try telus for my husband phone we already had the phone just needed a SIM card well after I ordered everything I changed my mind 2 days later they had not sent t...5G or not I have 3 phones on with Telus all using E-sim card Samsung 24 Ultra, Note 22,and Note 20 they are in the same house and all phones side by side only the 24 shows 5G the other two dont have any thing...Be aware and get everything in writing related to Telus offers 4 months ago I cancelled my existing Optik TV and bonded internet 150 service and upgraded to Telus Pure Fibre 3G internet. At the the same time I had a Shaw/Rogers 1G service that was costing $75.00...Telus TV Mini Received the new Telus digital device and was impressed with the quick delivery and liked the fact all would be in one box. That soon ended. The remote would not turn on the TV as the old one did. Ha...Telus TV mini - such a downgrade Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has ...Complaint case closed as unavailable - need written support I have already contacted TELUS Customer Care multiple times and a formal complaint case was opened. After two unsuccessful callback connections, I was notified today that TELUS is closing my case bec...Mobility plan data sharing and bill quote discrepancy after transfer I just spent literally three hours on the phone moving one number from Freedom Mobile and two numbers from a business account that I needed transferred into my own name. Opened a new mobility account...Telus tv+mini We received an email saying our Optic tv boxes were being replaced with the new tv+mini, this has been a disaster since the start. I have been on hold for at least 5 hours trying to get the things t...
