Recent ActivityMost RecentNewest TopicsSolutionsCannot send emails on wifi Hi, I have Telus Hub wifi and use Shaw email. All worked fine for years until last week; now my Outlook and Samsung apps receive, but cannot send, emails over wifi. It works fine when on Bell mobile ...Sold a mobility plan but the area has no service I have a telus security plan and was convinced to port my cell plan to telus. It sounded great but the reality is different. There is no coverage where I live. Telus knew my address and sold ...All Charges Paid on Closed Account, Still Contacted by General Credit Services Hello there, I previously had an internet account with Telus and received an initial email from General Credit Services advising that I had an overdue balance on my account, after it was closed. ...Fiber Drop Reroute & Fee Waiver Request ATTN: Telus Escalations / Outside Plant (OSP) Support HOME SOLUTIONS ACCOUNT: Drop-Only (No Active Home Services) Acknowledge community forum posting 1. Support Access Barrier & Documentation Re...Slow download on 3G fiber plan I'm connected direct to the NAH with a PC that has a 2.5Gbs network card and only getting ~700Mbps download. My PC limit 2.5Gbps the upload is what I'd expect but download is way off? Any ideas? ht...Internet out, cannot report outage I am a new customer and right now I am furious. My internet is out, rebooting the modem and the main box has no effect. I cannot report an outage because the report form has a required field type of...Wrong last name on online billing.need help . Hello, I talked to an agent weeks ago to get my last name changed on my bill for my internet account. I got married. She got me to email in my marriage license and I did it. She that that , that ...First Time NSF Fee Waiver I am writing because I've been with Telus for over a year now. On September 25th, despite having sufficient funds in my bank account for the pre-authorized payment, the payment was refunded to my acc...Can't purchase a device I was with Koodo for 13 years. Bell offered a better plan, so I called loyalty and they matched it but switched us to Telus. Since the switch, we cannot order a device (we did BYOD). It just says the...TELUS Cancelled My Internet Without Consent & Issued a New 24-Month Contract I am extremely disappointed with how TELUS has handled my home internet service. On October 16, 2026, TELUS cancelled my internet without my authorization, leaving me without service. I was told th...
