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Telus optik TV always switches back to all channels
Hello, ive been having a problem for the past two weeks where every time i go to turn on my Telus optik tv it always switches back to ALL CHANNELS instead of my subscribed channels? Anyone else have...
Matt0988
3 hours ago Place Home Services
79Views
0likes
4Comments
Sports delay... Still working on it?
Hey so we still have a massive delay (up to 60 seconds of game play) in sports. The nature of watching sports is that it's live. When my apps, social media, and friends are talking about the game and...
RawDog123
3 hours ago Place Home Services
Optik TV
telus
9Views
0likes
0Comments
Account info
My postal code is incorrect on my invoice/statement which can make signing into Telus App a real pain. It is bizarre to me that a communication company is so difficult to get ahold of. All I want t...
NelleP
8 hours ago Place My Account
6Views
0likes
0Comments
Home services cancellation fee applied despite special circumstances agreement
Last summer I contacted telus to renew our father in law's internet and home service agreement. I was offered a good plan but I explained, I'm the POA for a 91 year old senior with dementia. He likel...
deacon35
9 hours ago Place Home Services
fees
Home Services
internet
poor customer service
87Views
0likes
1Comment
MyTelus App access issue after account cancellation; collection agency contacted despite fee miscommunication
I had Telus mob. account <Admin edit: removed personal info. Please see house rules.> with 2-year cont. In May 25 and prior to end of term (June 2025), I requested cancelling the account, keep phone ...
Melkasabg
9 hours ago Place My Account
account
account issues
bill issues
customer service
Mobility
309Views
0likes
26Comments
Vivint switch to Telus
I have had Vivint security for years, with no issues. I have multiple cameras and 24 hrs video recording. I received a phone call from Telus stating that my equipment is no longer supported and th...
Tricia25
11 hours ago Place Security
351Views
0likes
25Comments
No Bill, Went to Collections, Cancellation Fee for Non-functional Equipment
I have been on the phone to customer service at 888.811.2500 for well over an hour trying to help my aging parents deal with this billing issue. Telus bought their security company. A sensor stoppe...
wtftelus
13 hours ago Place Security
1.3KViews
0likes
3Comments
TELUS sent a 2018 bill to collections with zero notice for 8 years
I received a Debt Collection Notice email yesterday saying I owe TELUS Wireline $73.84 ($65.10 principal + $8.74 interest). The problem is, I’ve never heard about this before. I never got a single e...
MIATHECAT
14 hours ago Place Home Services
bill
telus
30Views
0likes
1Comment
Year of Program Viewable From Guide Description, Please!
Apr 15/26 Hi Telus, Scrolling the Guide, not seeing year of show/movie. You need to click on said program to retrieve what the year of show/movie is. Year was included with Optik TV (Telus 4K V...
MC08
14 hours ago Place Home Services
61Views
0likes
4Comments
Lost full list of PVR recordings
So all pvr recordings in my list are gone today. Spent 1 hour 41 minutes mostly on hold with some of the most horribly annoying, repeating, elevator music I have heard. Transferred once and had to re...
dshelby
16 hours ago Place Home Services
95Views
0likes
4Comments