Business

Hello, I have been wrongfully charged a $6000 cancellation fee which has not been resolved since September. Basically what happened was I signed up for Telus Business internet without a static ip, and a month or two later I added the subnet static IP package. The technician came to setup the static

I am looking to improve the internet at my dad's home in Beaverlodge. Everyone I talk to says that he can not get better than what he is getting which is 150gb for $115.00/month. With this limited internet we can NOT get tv, home security or Telus home health. I have been to stores in person with my

Hi everyone, I recently upgraded our household to the Telus PureFibre 2.5G plan, and while the symmetrical speed arriving at the Network Access Hub (NAH) is fantastic, I’ve hit the inevitable local network bottleneck. With the Telus hub providing a 10G LAN port, our existing network gear with standa

I requested cancellation of my security alarm service on Oct 8, effective Oct 29,2026, but it has still not been cancelled. I have spent over 10 hours contacting both Residential and Business Customer Service, with no resolution, I am still receiving bills. Please escalate my complaint to the Custom

Hello all, Long story short - I run a Minecraft (and sometimes other games) server for my friends/family, and have been for some time. I recently moved into a new townhouse and finally got the opportunity to set up my server machine this weekend. I completed the port forwarding only to have my frien

We closed our Telus mobility account in 2021 upon moving to Europe for a few years. We missed the final balance payment in the busy-ness of moving and the case was referred to a collection agency, and we promptly paid the outstanding balance of $80. We have been back in Canada since 2023 and are onc

Hello, I am contacting you regarding an issue with my previous TELUS Home Services account. I recently received a collection notice from General Credit Services stating that I owe $215.68. However, I believe I have already paid my outstanding balance in full, and I have bank payment records showing

Hello, I need urgent assistance regarding an incorrect or potentially duplicate collection charge on my TELUS Home Services account. I received a collection notice from General Credit Services (GCS) claiming that I owe $215.68. However, I already made the following payments to TELUS: September 8, 20

I'm hoping someone from TELUS can help resolve my situation. I'm moving in with my wife, and we're both existing TELUS customers. Our current plans: Mine: Gigabit Internet + Optik TV for $80.85/month, contract ending November 9, 2027.Hers: Gigabit Internet only for $100/month, with 18–24 months rema

Our bill increased $32 due to expiration of our service agreement. Rogers is offering service for much less than the price of our agreement prior to the increase. Rogers also claims to be able to provide 2Gb service. Our current Telus 1.5Gb service is not up to speed dur to our outdated equipment. O