Security

Just got a home security system and it keeps triggering while disarmed and will not complete the install process. I just keep getting this screen and the alarm keeps going off despite setting it to silent. This is very annoying and the bots just keep telling us to do this over and over. Is there any

I had a Telus "Agent" call me to try to get me to renew my services. They had all my details without me saying a single thing about myself. I mentioned I was not looking to change anything at the moment, but I did bring up that my security Display device was flickering and causing issues. The Lady w

Bonjour, J'ai une caméra extérieure Alarm.com ADC-V723x avec TELUS SmartHome Security. Sur mon réseau local, elle expose un serveur RTSP (port 554) protégé par authentification Digest, mais l'app et le portail ne montrent aucune option RTSP ni identifiants. Je voudrais visionner le flux en local dan

I need to file a formal management complaint regarding ongoing TELUS Home Security failures since August 2026. I have had two unsuccessful technician visits, paid $200 for an ineffective repair, and spent approximately nine hours on the phone without resolution. My reference number is [Mod Edit: Rem

I received the following text. When I called they asked for my account # and security PIN. My callback was from a Telus number but it sounded suspiciously like it was going to be a time-wasting sales pitch. Has anyone had a similar message/outreach ?

Hi, my front door camera is dead. When I charge it it turns on and stays on for 10mins but it dies again. I think the battery is dead. Can I get it replaced? I had it installed in 2021 so it is an old model. my home account number is [Mod Edit: Removed personal info] under [removed personal info]

In March ‘26 I ordered the security camera doorbell from Telus. It arrived and I was completely dissatisfied. First of all, it requires a Smart phone to use, which I don’t have and have no intention of getting one. Secondly, very cheaply made. It was of no use to me, so I called Telus and said I wan

We just had to update from Vivint to Telus. The installation was yesterday and I’m trying to set a rule or an “automation” to arm the house from the door keypad when leaving. The only thing I’ve been able to do is arm the house when the door is locked, whether from the keypad or when we lock the doo

I have an ADV-VDB750 doorbell camera installed. It picks up people but not animals like cats and dogs. I see no option to set the size of motion or to ensure animals as well as people are detected. Am I missing a setting or is this option not available on doorbells??

Does Telus own this email address - [email protected] It claims to be from Telus Promotions Department.