My Account

Hey Guys After the recent M$ changes I cannot email Outlook,com or Hotmail email addresses because my telusplanet.net email does not have DKIM and DMARC setup. Telus.net does. Are there any plans to setup these on telusplanet.net?

The last time I negotiated my contract two years ago I could talk to a person. Now that is not possible? The best TELUS can do is an asynchronous chat? This is terrible. The automated message said I would hear from someone in 1 - 2 hours. I got an asynchronous message at 4 am more than 24 hours late

I have recently received notifications from a collections agency that Telus has sent a bill to them. I have not had an account with Telus for over two years as I have moved back home and am now on my parents account. I never had any unpaid bills, and the monthly fees for wifi were taken automaticall

6+ year 1GB Purefibre customer. Service terminating next week, Monday Nov 9th. Was promised a call from Winback team but no call for past week. Feeling very disappointed in Telus customer support. :(

Both my Home Services and Mobility accounts are overdue so I had to set up payment arrangements for them, the only issue is the due dates are Dec 3 and Dec 6 and the total owing is $1427 which on top of my monthly bills and cost of living is not doable unfortunatly. I tried asking in the chat to spe

Closed account with TELUS that I didn’t even start service with. no way of paying the amount as when I login it shows me nothing. now I owe late fee due to unable to make a payment. how to address the issue?

Je suis liquidateur pour une succession et l'agence de collection MetCredit m'a contacté pour me faire part d'une facture impayée chez Ré: TELUS WIRELINE Numéro de compte: XXXXXXX63 Cependant je n'ai pas pu retrouver trace de transactions avec Telus dans les papiers de la succession. Je sais que l

I closed my account with Telus last February over the phone, but apparently there was a balance owed (136.82) that was sent to collections. I received no letters, notification, or emails regarding my outstanding balance prior to Telus sending it to ACRM. I phoned Telus, who confirmed that they have

Hello TELUS team and Community, I am writing regarding an urgent issue with an unreturned equipment charge that was erroneously sent to collections. The equipment in question was already returned and confirmed delivered via courier. Despite the delivery being completed, an unreturned hardware fee wa

I subscribed to Stream plus as a Koodo customer a couple of years ago. I have since moved my mobile account to Telus but kept the Stream plus account active. Now I want to cancel it and can't either through the streaming services, My Telus or Koodo Self Serve. In Koodo the subscription is there but