TELUS Neighbourhood

Just got a home security system and it keeps triggering while disarmed and will not complete the install process. I just keep getting this screen and the alarm keeps going off despite setting it to silent. This is very annoying and the bots just keep telling us to do this over and over. Is there any

I have a Telus T3200M router, and not all devices work on the wifi. The TV does. My phone does. My iPad does. But my Chromebook does not. The Chromebook says that I have a strong signal, but no internet. Can't do anything on the web. I have tried multiple actions to try and fix it, but no luck. I ha

Hello, I have been wrongfully charged a $6000 cancellation fee which has not been resolved since September. Basically what happened was I signed up for Telus Business internet without a static ip, and a month or two later I added the subnet static IP package. The technician came to setup the static

I am looking to improve the internet at my dad's home in Beaverlodge. Everyone I talk to says that he can not get better than what he is getting which is 150gb for $115.00/month. With this limited internet we can NOT get tv, home security or Telus home health. I have been to stores in person with my

Hi everyone, I recently upgraded our household to the Telus PureFibre 2.5G plan, and while the symmetrical speed arriving at the Network Access Hub (NAH) is fantastic, I’ve hit the inevitable local network bottleneck. With the Telus hub providing a 10G LAN port, our existing network gear with standa

I requested cancellation of my security alarm service on Oct 8, effective Oct 29,2026, but it has still not been cancelled. I have spent over 10 hours contacting both Residential and Business Customer Service, with no resolution, I am still receiving bills. Please escalate my complaint to the Custom

Telus Digital TV remote - RB21T, in need of a warranty replacement (had service/remote since Jan 2026). Remote no longer holds charge of batteries, have changed multiple times from different brands. Have also researched and tried resetting, unpairing but not possible due to remote losing charge with

Hello all, Long story short - I run a Minecraft (and sometimes other games) server for my friends/family, and have been for some time. I recently moved into a new townhouse and finally got the opportunity to set up my server machine this weekend. I completed the port forwarding only to have my frien

Today I called Telus to cancel my home internet and security services as I'm moving and can't port them with me. The loyalty department informed me that my home security services had been renewed in March 2025 for a 3 year term, which I never consented to. Because of this, they want to charge me a c

HI, I am senior i have have noticed my tv cost rise and would like to reduce it.I am on a plan right now YOU PICK 15&MOVIES Legacy i am looking for a cheaper alternative but the new plans are quite vague in what they offer.anyone have any suggestions? mapp6868