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Recent Activity

  • Closed

    Accepted Solution

    Telus TV+ App out of sync after time change

    I have a Telus TV+ app installed on a webOS TV as well as on my Android phone. I'm in Alberta and we did not do a time change on the weekend. On Sunday, the Android Telus TV+ app guide displayed the correct programming but the webOS Telus TV+ app guide displayed the wrong programming (though the pro

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  • Closed

    Home+ app is not showing all devices connected to my Telus router

    I am unable to view all my devices on Internet & SmartHome+ App. I like the app, but it is not showing me all devices. for example, I have Motrola Moto G Stylus 5G(2022), I cannot find that device in my SmartHome+ app. it use to show Telus Connect App, which is closed and is no longer lets me login

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  • Closed

    Stream+ Services Not Rendered

    I paid Stream+ for 11 months without receiving any services (Disney, Netflix, Amazon, Optik TV+). After several failures to activate with Telus Support, I have finally canceled this subscription but was told that I would NOT receive any refund. I paid over $224. with NO Services Rendered. I request

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  • Closed

    iPhone order I didn’t make

    There is an order for a new iPhone on my account. I didn’t order. I don’t want it. Cannot find a way to speak to a Telus rep or cancel. I need advice on how to cancel. I don’t want a new phone.

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  • Closed

    Will modems be updated to support new time zones?

    The current time on my T3200M modem is an hour behind because it thinks we've returned to PST and fallen back an hour. The only options for the time zone are: (GMT - 8:00) - Pacific Time (GMT - 7:00) - Mountain Time (GMT - 6:00) - Central Time (GMT - 5:00) - Eastern Time Day Light Saving - checkbox

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  • Closed

    New Cloud PVR.. not user friendly, terrible menus and functionality compared to old pvr

    Where is the option to delete, watch next episode after finish watching a program? PVR list hard to see with pictures there instead of basic list. Remote control is too small and not user friendly for older customers.. Telus has definitely gone backwards on this

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  • Closed

    Remote control options for new cloud PVR

    Not only are the menu and ease of functionality terrible with this new system for recording, watching and deleting the remote control makes it worse. Is there on option to use bigger remote like the old ones with this new system? Get back the fast forward and skip ahead buttons?

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  • Closed

    Optik missing Celebrity Traitors UK finale

    As title says, this episode should have been released by now and is showing on Crave's website, but not in Crave through Optik. Show: Celebrity Traitors UK Season: 2 Episode: 10

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  • Closed

    Emails sent with false statenents

    Can anyone tell me why I keep receiving emails that I haven't paid my account yet my balance is at $0.? I've just received a disconnection notice and can't talk to anyone about it.

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  • Closed

    Technician NO SHOWED

    There's so many issues with Telus, not only does their costumer service suck, but I took time out of my day for this internet installation and the technician doesnt even show up! Then I have to wait to be connected to an agent for over an hour??

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