TELUS Neighbourhood
Welcome! Connect with the community: ask questions, find answers, discover updates, or share your knowledge.
Community Spotlight
Recent Activity
Closed
Can I speak to an agent via email or messaging.
I’ve been trying to get help with a router issue and the virtual assistant is just not helping at all and every time I try to get connected to an agent it ends the chat. Can somebody please help?
Discussion
•
Forums
179
2
0
Closed
Internet Install Holdup
The Telus fiber network in our neighborhood started a number of months ago, and appears to be completed. The main above ground distribution cabinets are all installed and have had no recent activity. The "flower pots" and inground cables have all been routed and the connection to my house is complet
Discussion
•
Forums
79
1
0
0
Closed
Accepted Solution
Rogers - Monday Hockey Night
First they took away our radio broadcasts and now they want us to buy a Sportsnet+ subscription just to watch hockey on Mondays So much for affordability So much for community Guess I will find something else to do on those Monday nights. I'm done giving Rogers any more money. I paid for programming
Discussion
•
Forums
184
2
0
0
Closed
Balance owing on a closed account
Closed account with TELUS that I didn’t even start service with. no way of paying the amount as when I login it shows me nothing. now I owe late fee due to unable to make a payment. how to address the issue?
Discussion
•
Forums
100
1
0
0
Closed
Accepted Solution
Facture envoyée à la collection chez MetCredit
Je suis liquidateur pour une succession et l'agence de collection MetCredit m'a contacté pour me faire part d'une facture impayée chez Ré: TELUS WIRELINE Numéro de compte: XXXXXXX63 Cependant je n'ai pas pu retrouver trace de transactions avec Telus dans les papiers de la succession. Je sais que l
Discussion
•
Forums
90
3
0
0
Closed
Picture in Picture UIW4054TLU
Why is there no option for PIP? Rogers offers this so one can watch multiple games as once. Being android based, this should be something Telus can enable.
Discussion
•
Forums
101
2
0
0
Closed
Phone Rep Did Not Apply Promo Code Discounts
I initially signed up online using a promo code offer Telus sent me by mail and was having an issue activating my device and transferring my number from my previous provider. I called in to inquire about the order and discussed the issue with a rep for nearly 2 hours. In the end they got me signed u
Discussion
•
Forums
117
2
0
0
Closed
Accepted Solution
call display lost on purefibre
HI, I upgraded to Purefibre this past July and i seem to have lost my Home phone call display? i am not sure if this is a tech fault or due to my current plan? any suggestions? Thanks
Discussion
•
Forums
134
3
0
0
Closed
Unable to Cancel TELUS Internet Through Online Support
Has anyone successfully cancelled TELUS internet service online without calling? A TELUS representative assured me that online cancellation was possible especially due to my circumstances. However, despite multiple attempts and escalation to management, I keep getting redirected to phone callbacks.
Discussion
•
Forums
152
1
0
0
Closed
Accepted Solution
Telus Ch. 965 Inultra schedule wrong again!
The Telus Ch. 965 Inultra schedule is wrong again, as of 12:01am on October 25 (I am a viewer in Victoria, BC). I suspect that this is due to the fact that some jurisdictions are staying on daylight savings time, and others are back to standard time. Where the station originates then affects viewers
Discussion
•
Forums
153
2
0
0
Top Contributors
View MoreTELUS_Support
+20 more
Official Support Team
•
8.1K Messages
618
FuzzyLogic
+25 more
Just Moved In
•
1.8K Messages
72
Coach
•
30 Messages
30
Community Stats
Total Posts
Total Members
Total Posts with Accepted Solutions