TELUS Neighbourhood

Switched Service from Virgin - phone not working When speaking with an agent over 24 hours ago, they were not able to activate my phone. They told me they would get back to me in 48-72 hours. This is unreasonable that Telus expects a customer to be offline for up to 3 days?? How do I get service qui

I had the same landline phone number for 25+ years with Telus. I switched to Rogers briefly for 18 months and now back with Telus.. on a date when I signed up for the home bundle in the Telus store I specifically ask the store manager Y. To make sure I would receive my original home phone number whi

On Sunday, November 1, 2026, several Canadian provinces and territories moved to permanent daylight saving time and no longer turn their clocks back. TELUS has updated its network to support this change across both Mobility and TV services; however, because devices and app guides rely on global soft

I'm in a brand new house, brand new subdivision, with 2 brand new TVs. Had a Telus technician come and install new NAH, wifi mini boost etc. He gave me his personal cell for support issues and did come back once to replace the TV mini to correct a blurry guide. Now he tells me to just turn it off an

Since moving to our new home, we’ve had persistent 2–4% packet loss on TELUS PureFibre for over a month. My partner video edits remotely, and the lag makes his work impossible, threatening our livelihood. Our evidence: MTR tests show 0% loss at our gateway, but 2–4% loss at external destinations (1.

I've been being overcharged Roman charges where I live in a border community. I work night shift and can never get a hold of anybody during business hours but the online application or web page will let me submit say error

When I log into my account and go to the Internet usage, I see this month's usage. However, when I change to the "Past Cycles" tab, I see 0 (zero) GB for each month, despite having uses the internet. I am suspecting something nefarious. I am subscribed to unlimited Internet. I was checking to see if

I had a Telus "Agent" call me to try to get me to renew my services. They had all my details without me saying a single thing about myself. I mentioned I was not looking to change anything at the moment, but I did bring up that my security Display device was flickering and causing issues. The Lady w

This is a rant about the terrible Telus Support! On Friday October 30th, I set up a support call for November 2nd at 11AM BC Time. This time was carefully selected by me to take place after an important meeting. As we know, BC did not change our time over the weekend. BC is staying on the PDT time.

Hi, My partner's wallet was stolen 6 years ago. As a result, the thief opened a TELUS account 3 years which Metcredit is now harassing us over. This is not ours. We have several police cases reporting and documenting the crime. Metcredit needs a fraud investigation case number from TELUS to remove t