TELUS Neighbourhood

I am running your new Android equipment. I have continuous problems with series recordings. Sometimes, even though the box says it has been set, it has not, and there is nothing I can do to change this. For example, it is currently refusing to set series recordings for "CIA" and "Cupertino". Sometim

I subscribed to Stream plus as a Koodo customer a couple of years ago. I have since moved my mobile account to Telus but kept the Stream plus account active. Now I want to cancel it and can't either through the streaming services, My Telus or Koodo Self Serve. In Koodo the subscription is there but

I am beyond frustrated! I had an appointment for fibre drop yesterday but they didn’t show up! I sat outside the new build for 4 hours waiting. Then phoned customer services. For various reasons I ended up speaking to 5 different people over 4hours, all of them gave me a different story ranging from

As AI-driven phishing and scam attempts become increasingly sophisticated and harder to spot, we’ve partnered with cybersecurity leaders at Norton to build TELUS Scam Protection directly into the My TELUS app, giving you peace of mind. Here's a breakdown of how it works, what’s included, and how to

Approximately one year ago, I migrated all of my Telus Home Services, from copper to fibre. All is working perfectly, with the exception of my landline. I have called customer support at least 4 times over the course of the year, and nobody seems to know how to "fix it". The following things are con

I need to file a formal management complaint regarding ongoing TELUS Home Security failures since August 2026. I have had two unsuccessful technician visits, paid $200 for an ineffective repair, and spent approximately nine hours on the phone without resolution. My reference number is [Mod Edit: Rem

Hi, I have Telus Hub wifi and use Shaw email. All worked fine for years until last week; now my Outlook and Samsung apps receive, but cannot send, emails over wifi. It works fine when on Bell mobile network, and webmail works also. I contacted Shaw, but they have been unable to find a problem, all s

Hello there, I previously had an internet account with Telus and received an initial email from General Credit Services advising that I had an overdue balance on my account, after it was closed. Upon receiving the initial email, I logged into my profile and paid off the outstanding balance on the cl

I was with Koodo for 13 years. Bell offered a better plan, so I called loyalty and they matched it but switched us to Telus. Since the switch, we cannot order a device (we did BYOD). It just says the order cannot be made online and to call. And when I called, they told us something about not being a

I am a new customer and right now I am furious. My internet is out, rebooting the modem and the main box has no effect. I cannot report an outage because the report form has a required field type of impact where none of the fields apply. The automatic reboot system fails every time I try it it just