Unresolved TELUS Home Security Issues

I need to file a formal management complaint regarding ongoing TELUS Home Security failures since August 2026.

I have had two unsuccessful technician visits, paid $200 for an ineffective repair, and spent approximately nine hours on the phone without resolution.

My reference number is [Mod Edit: Removed potential personal info].

The management complaint process is not providing an accessible submission option for Home Security. Please escalate this directly to the Customer Resolution Management Team and provide a written complaint reference number. I do not wish to be redirected to technical support or retention services.