Cannot send emails on wifi

Question

Hi, I have Telus Hub wifi and use Shaw email. All worked fine for years until last week; now my Outlook and Samsung apps receive, but cannot send, emails over wifi. It works fine when on Bell mobile network, and webmail works also. I contacted Shaw, but they have been unable to find a problem, all server settings are good, and they say Telus must be blocking outgoing emails. Any ideas?

revtrev · Accepted Answer

Problem solved!! Must have been blocked IP? I left it I unplugged overnight, for about 9 hours, and this morning its working. Question - could a 9 hour power outage (think Oct 9) have caused this??

TELUS_Support · Answer

Could be blocked ports on your network. Have you tried looking into the Outgoing Mail Server (SMTP) settings in your Outlook and Samsung email apps? One option would be to try Port 587 which is the modern standard for secure outgoing mail.

Cannot send emails on wifi

TELUS_Support

revtrev

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