Home Services

I have a Telus T3200M router, and not all devices work on the wifi. The TV does. My phone does. My iPad does. But my Chromebook does not. The Chromebook says that I have a strong signal, but no internet. Can't do anything on the web. I have tried multiple actions to try and fix it, but no luck. I ha

Telus Digital TV remote - RB21T, in need of a warranty replacement (had service/remote since Jan 2026). Remote no longer holds charge of batteries, have changed multiple times from different brands. Have also researched and tried resetting, unpairing but not possible due to remote losing charge with

Today I called Telus to cancel my home internet and security services as I'm moving and can't port them with me. The loyalty department informed me that my home security services had been renewed in March 2025 for a 3 year term, which I never consented to. Because of this, they want to charge me a c

HI, I am senior i have have noticed my tv cost rise and would like to reduce it.I am on a plan right now YOU PICK 15&MOVIES Legacy i am looking for a cheaper alternative but the new plans are quite vague in what they offer.anyone have any suggestions? mapp6868

Hi TELUS team, I received a refund cheque from TELUS in January of this year for $108.02 after cancelling my service. The cheque was not cashed and has since expired. Could you please: 1. Confirm the original cheque has been voided/cancelled, and 2. Reissue the refund, either by a new cheque or by a

We got a new pole and BC hydro, telus fibre, Rogers all moved to the new pole. There is this old Telus telephone line unused and cut off still attached to the old rotting pole on one end and the BC hydro pole across the street. It is rather hazardous as it is low hanging on my property and old rotti

Now that the Connect app has been replaced by the Smarthome+ app, it's time to bring up an issue that the old app had. This is the speed test. It appears to work exactly the same as the Connect app. That is, it runs a speed test on the modem and says "Excellent connection!" without giving an actual

The old connect app wasn't perfect but at least it worked. I've tried connecting my NAH and Wifi Boost 7 to the app with no luck. The old app didn't even require me to connect them, as soon as I logged in those devices were just there. Wish we could just continue to use the old app until they iron o

I understand that people are busy but when I specifically schedule my evening so I am available at the scheduled callback time and there is no call, it is quite frustrating. I had a previous call back scheduled and received a call when I was driving. My understanding is that there would be three mor

I'm in a brand new house, brand new subdivision, with 2 brand new TVs. Had a Telus technician come and install new NAH, wifi mini boost etc. He gave me his personal cell for support issues and did come back once to replace the TV mini to correct a blurry guide. Now he tells me to just turn it off an