TELUS Neighbourhood

I made an order for the home internet as a first time user for Telus. However, when I tried to "link" the account number that Telus provided me, it said the order has been cancelled. So I tried to re-order the same internet service to the same address, which even incurred the install fee. When I cal

Telus fixed the first mistake by accidentaly cancelling my account because someone tried setting up a new account at my address. To date this has now cost me 2 days of work and 5+ hours. I am averaging an hour everytime I talk to a rep. As a result, all Telus gear was returned. Account closed. I was

I am disabled and alone. My only phone is a landline. I made an appointment a long time ago for a Telus Technician to install a backup battery system for my landline in case of a power outage (this is a free service that Telus offers). I made sure I was ready to let the technician into my home for t

Hello, I have ported my number to a new provider but keep getting billed by telus. How do I cancel and get the credit for the service which isn't being used or provided? Thank you for the help.

I am unable to manage my Boost Wi-Fi via the new Smarthome+ App. There is no option to view or change the SSID name or password. No option to enable / disable guest. No option to remove or add the boost devices back onto the network. I can however manage the T3200M modem Wi-Fi passwords with no issu

I received the following text. When I called they asked for my account # and security PIN. My callback was from a Telus number but it sounded suspiciously like it was going to be a time-wasting sales pitch. Has anyone had a similar message/outreach ?

MyTelus account is created, but there is nothing in it. My wife's account has her phone number where she can add/change plans, change her phone number, etc.

How possible is it to get installation services on weekends or holidays?

A couple months ago, Telus sent me replacement power adapters for my three Telustv-21T Optik TV boxes. I replaced the power adapters on all three. Two of the three boxes are showing a solid white LED and their remotes are non-responsive. They won't reboot with a hard power reset. The third box works

so im wondering my dad Is still on the old platform with the seniors low income internet for good which is on going, he's keeps getting calls to swap to the new platform and new tv boxes but were worried he will loose his 20$ low income internet, as I know when they switched mine it was a migration.