TELUS Neighbourhood

Bonjour, J'ai une caméra extérieure Alarm.com ADC-V723x avec TELUS SmartHome Security. Sur mon réseau local, elle expose un serveur RTSP (port 554) protégé par authentification Digest, mais l'app et le portail ne montrent aucune option RTSP ni identifiants. Je voudrais visionner le flux en local dan

I was asked by the App Store team to post here for support. I was forced to 'upgrade' to the new SmartHome+ app for managing wifi devices. The new app doesn't work well at all compared to the old app. The main issue for this post is it won't find my wifi adaptor connected to a desktop computer. The

I closed my account with Telus last February over the phone, but apparently there was a balance owed (136.82) that was sent to collections. I received no letters, notification, or emails regarding my outstanding balance prior to Telus sending it to ACRM. I phoned Telus, who confirmed that they have

The fiber installation and external terminal box placement were completed on my property approximately one month ago; however, the system status continues to indicate that the service drop is still pending.

Only 19:00 and I can't get support to fix an issue that I pay WAY too much for. Bots are the most useless things ever and we need to get rid of the **bleep** monopolies and get competition so I can tell Telus where to go. No, rogers is no better and now shaw is gone so even less options Hope telus r

My Message waiting Indicator has not been working since April 2026. Did not notice until October 6/26. At this time a Telus rep started a work order that didn't solve the problem. Since then and 3 reps later, there was a new work order started. The rep called back one time on Oct.16/26 with no resol

We shifted to Telus two months ago and were told by the installing technician that our home internet would cost $70/month and that they are offering Telus TV free for one year. Our first bill included $19/month for Telus TV, and $120/month for home internet. We have called 7 times to try to resolve

Hi, My latest bill shows a charge of $72.80, with no prorated adjustment, even though I discontinued my home internet service on October 2. My understanding of the contract is that I should only be charged up to the cancellation date. Why have I been charged for the full billing period, and when wil

Hello TELUS team and Community, I am writing regarding an urgent issue with an unreturned equipment charge that was erroneously sent to collections. The equipment in question was already returned and confirmed delivered via courier. Despite the delivery being completed, an unreturned hardware fee wa

Has anyone been able to connect their Alexa or Google new Telus optic android mini boxes? I am not been able to get them to show up in the Telus home assistant app.