TELUS Neighbourhood

I am extremely disappointed with TELUS SmartHome Security and its failure to resolve repeated false alarms and resulting municipal fines. We paid monthly monitoring fees, yet our security system repeatedly triggered false alarms. A TELUS customer service representative informed us that a sensor issu

With the Vancouver non time change the time is correct on boxes but the guide is off by an hour. Recordings all recording wrong times now. Needs fix asap.

I can't understand why Telus TV is still so truly terrible, because it seems like these struggles have been going on for some time. The main service of watching live TV is mostly fine, although there are some quirky behaviours. My main issues are with the recordings and on demand offerings. I haven'

I would like to know if it is possible to upgrade to TELUS Wi‑Fi Hub from T3200.

Even though all the literature says that they work with the Google and the Alexa, they don't. I had a Telus technician come out and he was unable to get them to work. Very disappointing when the new technology is way worse than the old technology. I'm trying to keep my old optic box so I can change

Both my Home Services and Mobility accounts are overdue so I had to set up payment arrangements for them, the only issue is the due dates are Dec 3 and Dec 6 and the total owing is $1427 which on top of my monthly bills and cost of living is not doable unfortunatly. I tried asking in the chat to spe

I’ve tried everything different browsers different emails and I still can’t get my discovery plus subscription to work ! Heeeelppppp!!!

When my security system was installed I was not given the option to wall mount the control panel. Telus want to charge me $200 to do this. All I need is the wall mount plate and I can do it myself. Anyone know how I can get the wall mount plate?

I have set the world clock in the clock app for all the major cities across Canada to help until memory kicks in as to new times. I can see all at a glance. Already remember Toronto/Montreal is only 2 hours ahead of BC now. Calgary is the same time as BC.

Recently received a text from Telus asking if we had experienced any problems with our internet service. We had (drop outs and/or low bandwidth) so I replied “yes” to the text and was told a representative would call. When he eventually did call (later than promised) he didn’t seem to know what I wa