Neighbour
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Telus TV - Numerous Issues
I can't understand why Telus TV is still so truly terrible, because it seems like these struggles have been going on for some time. The main service of watching live TV is mostly fine, although there are some quirky behaviours. My main issues are with the recordings and on demand offerings. I haven't bothered calling in about any of these things, since they don't seem to be related to my equipment specifically, but just issues with the service. Here are some of my latest frustrations:
- Over the summer, I recorded the newest season of Star Trek: Strange New Worlds. What I got was episode 1, 2, and 5-10 (at least I think it was 2 - can't tell any more because that was more than 3 months ago so now it's been auto-deleted, LOL). I thought no problem, I'll just watch the rest on demand. Nope, not there. That's it, I had one shot to see them, so I guess I need to sign up for Paramount now to watch the series, making the ones I recorded useless.
- For many series, in spite of setting it for new episodes only, old episodes will randomly record. Not a huge deal, but annoying.
- Before the Canucks season started, I was pleased to see there is now an option to record all Canucks games (pretty sure last year, you could only record all NHL games). But when I did that, it wasn't going to start recording until the third or fourth game. With that set up, I went to record the first game individually, but it wouldn't let me, because it was already recording the series. In other words, it knew it was a Canucks game, but it wouldn't record it as part of the series. Had to cancel the series, record the first few games individually, then about a week into the season, I recorded the series again. Seems to have been fine since then.
To be continued...
CarpeDiem
Neighbour
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My post was a little too long, which speaks to my wordiness and the number of issues. Last one:
Maybe it's related to time change? No idea. I'll wait until the game is over and see if it resolves itself, but I'm not confident. When I log in on my computer, the recording isn't even visible. These problems aren't all, there are constant weird glitches. Really seems like the whole system needs an overhaul.
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KHR
+14 more
TELUS Team Member
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The availability of the NFL game may be due to regional blackouts. It seems like the game was available to watch on TSN1 in BC but maybe not on Fox? What channel is your NFL series recording set on?
As for the Canucks; the team recording function should work for all Canucks games across all channels (with the exception of games that are on streaming services: Amazon Prime Wednesdays and Sportsnet+ on Mondays). A series recording, for example, the NHL, would only be on ONE channel, for example Sportsnet Pacific.
As for recordings that also record reruns, we rely on the show's provider to tag episodes as new/first-run or rerun. Sometimes they're tagged incorrectly and so they show up as new even if they're reruns. I agree that this is annoying, but the good news is that there is unlimited storage.
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CarpeDiem
Neighbour
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The latest...a Canucks game earlier this week was recorded on 5 different channels, all for the same length of time - 2:02. I've seen before when people complain about sporting event recordings ending early (because the game ran long) that Telus automatically adds a half hour or hour (don't remember which) to the end of all sporting events, but it's good to record the program afterwards just in case. Well, when it instead stops recording the broadcast an hour EARLY because...reasons?, recording the next program won't help.
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