TELUS Neighbourhood

I'm hoping someone from TELUS can help resolve my situation. I'm moving in with my wife, and we're both existing TELUS customers. Our current plans: Mine: Gigabit Internet + Optik TV for $80.85/month, contract ending November 9, 2027.Hers: Gigabit Internet only for $100/month, with 18–24 months rema

Now that the Connect app has been replaced by the Smarthome+ app, it's time to bring up an issue that the old app had. This is the speed test. It appears to work exactly the same as the Connect app. That is, it runs a speed test on the modem and says "Excellent connection!" without giving an actual

Our bill increased $32 due to expiration of our service agreement. Rogers is offering service for much less than the price of our agreement prior to the increase. Rogers also claims to be able to provide 2Gb service. Our current Telus 1.5Gb service is not up to speed dur to our outdated equipment. O

I'm trying to log in to 192.168.1.254 but the default password isn't working, the default password isn't recognized for the password reset, and multiple factory resets don't help.

6+ year 1GB Purefibre customer. Service terminating next week, Monday Nov 9th. Was promised a call from Winback team but no call for past week. Feeling very disappointed in Telus customer support. :(

There is a guide schedule time-sync issue following the B.C. time zone changes on Nov 1st that is isolated to just 2 specific multicultural channels on Optik TV. Channel 2803 ( Fairchild 2 HD ) and 2810 ( LS Times TV ) are exactly 1 hour off. Interestingly, channel 2801 ( Fairchild West ) and 2802 (

The old connect app wasn't perfect but at least it worked. I've tried connecting my NAH and Wifi Boost 7 to the app with no luck. The old app didn't even require me to connect them, as soon as I logged in those devices were just there. Wish we could just continue to use the old app until they iron o

I guess I should have gone on here before switching. Or "If something is too good to be true". The kid at the door I will say was.good, then I had Scott came in to fix it so that it sort of worked, then after it still not right I have emailed and called and crickets!! I switched from Rogers 2 cell p

I understand that people are busy but when I specifically schedule my evening so I am available at the scheduled callback time and there is no call, it is quite frustrating. I had a previous call back scheduled and received a call when I was driving. My understanding is that there would be three mor

I live in BC. The time on my landline phone is correct. Then when I get a phone call on my landline the time displayed goes back one hour. Telus needs to tell the Network Access Hub what the correct time is in BC.