imann's profile

Friendly Neighbour

 • 

5 Messages

Closed

Admin password not working

I'm trying to log in to 192.168.1.254 but the default password isn't working, the default password isn't recognized for the password reset, and multiple factory resets don't help.

Just Moved In

 • 

1.8K Messages

Which router do you have?

Friendly Neighbour

 • 

5 Messages

B20A

Official Support Team

 • 

8.1K Messages

Hey imann - Have you checked out this thread? https://forum.telus.com/discussions/my_home_services_and_devices/default-gatewayrouter-password-not-working/132324
 

Let us know if that helped!

Friendly Neighbour

 • 

5 Messages

This did not help.

Friendly Neighbour

 • 

5 Messages

TELUS_Support​ 

I've tried the factory reset of my Boost WiFi 6 several times and the default password on the sticker still isn't recognized. I've tried using the network IP address for both the Network Access Hub and the Boost box.

Guardian

 • 

1.3K Messages

You already know you must be connected by ethernet or same WIFI network.

The network hub/router and the Boost have different IP addresses, different passwords. Start with the Hub, router or whatever name given yours where all the ethernet cables plug in. That one is http://192.168.1.254/ 

I don't know your password, mine starts/ends with Mcf*********Yp4

Once you get access look under devices>device list to get IP assigned for Boost, then use password on boost label.

Friendly Neighbour

 • 

5 Messages

The default password is still not recognized.

Guardian

 • 

1.3K Messages

If you did the following, I got nothing else

Perform a Factory Reset

If you customized your password and can no longer remember it, you must perform a factory reset to revert it back to the original default credentials:

  1. Find the reset pinhole on the Boost unit.
  2. Use a paperclip or a pin to press and hold the reset button for about 5 seconds (or up to 30 seconds if prompted by your specific device model until the lights flash red/amber).
  3. Wait several minutes for the device to fully reboot and turn solid blue.
  4. Your network name and password will revert to what is printed on the sticker underneath the unit.

Top Contributors

View More

Community Stats

Loading...

Total Posts

Loading...

Total Members

Loading...

Total Posts with Accepted Solutions

Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...