TELUS Neighbourhood

I returned the equipment, but I can't find the Canada Post receipt! It's impossible that Canada Post didn't return the modem! The only thing I have is the return ID: PR142924. How can I proceed with that?

When the technician came to set up our Fiber Internet and Optic TV, we were told that if we needed help getting our TV set up, there would be a $100 charge. We were told explicitly when we ordered the services that there would be NO CHARGE for anything regarding installation or setup. This has alrea

Back in June I posted about a problem I was having with access to my email account via GMail. Account access via browser is still as slow as the second coming, but a new problem has arisen. The link (email.telus.net) responds with: --------------------------------------------------------------------

Change to your bill amount $2.46 Key observations Your current bill is higher than your previous bill. Here's why: TELUS TV charges increased from $51.68 to $52.40 Taxes increased from $13.39 to $15.13TELUS_Support​ Kindly explain why there is an increase on my bill in the middle of a two year contr

I cancelled the connection in July and paid the early termination fee, but I noticed my card was charged today for the September monthly rental.

A few weeks ago i was speaking with a tech about my mini upgrade. After dealing withe issues he recommended I upgrade my account to better fit with yhe new series. I was assured my service would not change. I immediately noted a number of nissing channels which were restored. My wife (who watches mo

In March ‘26 I ordered the security camera doorbell from Telus. It arrived and I was completely dissatisfied. First of all, it requires a Smart phone to use, which I don’t have and have no intention of getting one. Secondly, very cheaply made. It was of no use to me, so I called Telus and said I wan

Quick answer: If you see a fallen or low-hanging wire, stay away and keep others back. Call 911 if the wire is sparking, on a road, or touching a vehicle or building. If there's no immediate danger, report it at telus.com/status or call TELUS at 1-888-811-2323 (or 611 from a TELUS mobile device). Wh

Hi I just got a new iPhone Air and downloaded the MyTELUS app. When I loaded the app instead of seeing the app as I had before I just what you see below. That just takes me to the MyTELUS website, not what I downloaded an app for. If this was what I wanted I would just create a home screen shortcut,

I am glad to see that one can once again use accumulated rewards points towards the Telus bill. I was able to convert 60,000 reward points as $50 towards my bill. Customers have been asking for this for about 2 years, since it had been discontinued. I'm hoping this is because Telus listened to compl