couttsj's profile

Organizer

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20 Messages

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Email Access Problem

Back in June I posted about a problem I was having with access to my email account via GMail. Account access via browser is still as slow as the second coming, but a new problem has arisen. The link (email.telus.net) responds with:

---------------------------------------------------------------------

Secure Connection Failed

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

What can you do about it?

The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the website’s administrator about the problem.

Error Code: PR_END_OF_FILE_ERROR

---------------------------------------------------------------------

J.A. Coutts

 

Accepted Solution

Organizer

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20 Messages

As of this afternoon, the link "email.telus.net" is working!

J.A. Coutts

Just Moved In

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1.8K Messages

Since it's hosted by Google you can use this link until Telus fixes the issue:

https://mail.google.com/

 

Organizer

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20 Messages

Who marked this as solved? The problem is still there. Based on the evidence available, it looks like a problem with Cloudflare. It is terminating the connection without sending a TLS Alert.

J.A. Coutts

 

Official Support Team

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8.1K Messages

You mentioned you are able to login via your browser and that errorr codes from Firefox & Edge? Does this issue occur on chrome and opera as well? What happens when you use the link provided by FuzzyLogic? 

Organizer

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20 Messages

The problem link is the one recommended by Telus. As I have already said, I successfully used the direct link to Gmail before FuzzyLogic suggested it. I do not have Chrome or Opera and MS Edge produces much the same output as Firefox.

J.A. Coutts

Organizer

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20 Messages

Thanks for the reply, but I already did that. Found an explanation of the message, which is a Firefox description for NSPR error code -5938. Edge produces a similar message. It is basically saying that the server dropped the connection without sending a TLS Alert explaining why.

J.A. Coutts

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