TELUS Neighbourhood

Just registered for this forum as it is very difficult to contact Telus to discuss Customer Service issues and matters. I feel that my time with Telus will be soon over as over the past 10 years lost the ability to contact a company representative directly that deals solely with legitimate issues of

I'm currently out of Canada in Europe so I'm having difficulty contacting telus and I noticed my account was suspended when I logged in on the desktop site. I'm unsure why, could you help me? In addition, mytelus app is telling me there is no linked account but it was working before i left

I’m extremely frustrated with how this has turned out. I received a free Disney+ promotional subscription through Telus. I’m not even sure whether I ever successfully activated or linked it to my Disney+ account. The promotion ended, and I was subsequently charged for the subscription. The issue is

Hi TELUS Community, We have had a TELUS Business Internet + landline bundle for about 6 years. Our copper landline stopped working around June due to the copper network retirement, but we were still being charged about $20/month. I contacted TELUS only to dispute and remove those phone charges. Afte

I have been a Telus Mobile and Telus Home loyal customer for years. I'm posting here because I'm completely exhausted from being bounced between departments on the phone, and I need someone at Telus with actual authority to look at my account and fix this properly. Here's what happened: Mid-2024: I

My parents have the old Optik boxes, with their HD recordings still. Is there a timeframe on when each account will be reached out to about upgrading? Is upgrading something they should even want?

Hi, I have need for some old bills for my TELUS land line (which I still have and use). Specifically, I am looking for the bills for 2000 and 2001. I know this is a long time ago. Is it possible for TELUS to retrieve these bills and send them to me (preferably by email). I also recognize there will

Hi, I have had Disney+ included with my TELUS TV package for almost a year. I have been billed for it the entire time, but I have never been able to use it. In My TELUS, under subscriptions, it says I have no linked accounts, and there is no way to complete the Disney+ activation. I have been going

Hey everyone! Hope you're doing well and enjoying the fall season! October is right around the corner, and another month means another new batch of great movies and shows to check out on Optik TV! In the spirit of Halloween, I'll be showcasing a few new horror/thriller series that I'm looking forwar

Now that we have been using this for a few months.... Love the voice option, even when I forget it's there. Kinda cool having some channels just for a single show, Graham Norton, Anger Mgmt.etc, ut Baywatch?? Really??! And they can't be paused or rewound. Guide load time lag when scrolling through H