Internet out, cannot report outage

I am a new customer and right now I am furious.

My internet is out, rebooting the modem and the main box has no effect. I cannot report an outage because the report form has a required field type of impact where none of the fields apply.

The automatic reboot system fails every time I try it it just says sorry try again. And the AI chatbot is beyond useless after repeatedly not understanding my problem and going through troubleshooting steps I had already completed it asked if I wanted a call back, gave me a time, then said sorry it couldn't complete my request and basically just kicked back to asking me what the problem was.

Can regular customers just not report an outage? What kind of trash is this?

How do I actually get customer service if my services go down after business hours?