Daylight Saving Time Changes and Device Troubleshooting

On Sunday, November 1, 2026, several Canadian provinces and territories moved to permanent daylight saving time and no longer turn their clocks back. TELUS has updated its network to support this change across both Mobility and TV services; however, because devices and app guides rely on global software databases or system settings, some customers may experience minor time display issues on their mobile devices or TELUS TV+ app Guide.

Which regions stay on daylight saving time year-round?

BC, Alberta, Manitoba, NWT, and parts of northwestern Ontario join Saskatchewan and Yukon in remaining on daylight saving time permanently. 

All other regions turned clocks back one hour on November 1.

How do I know if my device is affected?

Without an update, your device may have turned back one hour on November 1st, causing alarms and calendar reminders to run an hour late.

What if the time is correct but the time zone name is wrong?

This is normal. The time zone name will update once your device receives a software update from its manufacturer, but your displayed time will remain accurate.

How do I fix incorrect time on my device?

Mobile devices

1. Enable automatic time: Turn on “Automatic time zone” or “Automatic date and time” in settings.
2. Restart your device: Rebooting connects your phone to the updated network to fetch current time rules.

TV

TELUS TV+ Devices

• Navigate to Settings > Device Settings > Devices Preferences > Date & Time > Set time zone.

Streaming Devices & Mobile

• Apple Devices: Navigate to Settings > General > Date & Time.
• Android Devices: Navigate to Settings > System or General Management > Date & Time.

Smart TVs

• Smart TVs with Fire TV: Navigate to Settings > Preferences > Time Zone > Time Zone.
• Smart TVs with Google TV: Navigate to Settings > System > Date & Time.
• Samsung Smart TV: Navigate to Settings > General > System Manager > Time > Clock.
• LG Smart TV: Navigate to Settings > General > System > Time and Timer.

Other 

• Refer to the user manual for your 3rd party device.