Internet Install Holdup

The Telus fiber network in our neighborhood started a number of months ago, and appears to be completed. The main above ground distribution cabinets are all installed  and have had no recent activity. The "flower pots" and inground cables have all been routed and the connection to my house is complete. I am now waiting for the inside-the-house work to be completed.
It seems that there is a disconnect between Telus Support (many phone calls to Alberta, and 3 Visits to local Telus / Kudo store). No one from support seems to be able to tell us if we are even on a contractors list to have the install done, let alone, a date it might be done.
I live in London Ontario, in the Westmount area.
I find the answer from support "in process" useless, it tells me nothing.
I am currently on month-to-month with a Telus competitor and it is VERY expensive. If I don't get an answer from Telus soon I will be forced to sign a commitment with my current provider.