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We closed our Telus mobility account in 2021 upon moving to Europe for a few years. We missed the final balance payment in the busy-ness of moving and the case was referred to a collection agency, and we promptly paid the outstanding balance of $80. We have been back in Canada since 2023 and are onc

Hey Guys After the recent M$ changes I cannot email Outlook,com or Hotmail email addresses because my telusplanet.net email does not have DKIM and DMARC setup. Telus.net does. Are there any plans to setup these on telusplanet.net?

Hi TELUS team, I received a refund cheque from TELUS in January of this year for $108.02 after cancelling my service. The cheque was not cashed and has since expired. Could you please: 1. Confirm the original cheque has been voided/cancelled, and 2. Reissue the refund, either by a new cheque or by a

The last time I negotiated my contract two years ago I could talk to a person. Now that is not possible? The best TELUS can do is an asynchronous chat? This is terrible. The automated message said I would hear from someone in 1 - 2 hours. I got an asynchronous message at 4 am more than 24 hours late

Placed an online order a little over a week ago as my plan was up and I was due for an upgrade. Picked a phone out and a plan (complete explore) 95$ + $4 for the phone a month. Got it today, signed into my telus app for the first time and seen the plan they are going to charge me for is the internat

I have recently received notifications from a collections agency that Telus has sent a bill to them. I have not had an account with Telus for over two years as I have moved back home and am now on my parents account. I never had any unpaid bills, and the monthly fees for wifi were taken automaticall

Hello, I am contacting you regarding an issue with my previous TELUS Home Services account. I recently received a collection notice from General Credit Services stating that I owe $215.68. However, I believe I have already paid my outstanding balance in full, and I have bank payment records showing

We got a new pole and BC hydro, telus fibre, Rogers all moved to the new pole. There is this old Telus telephone line unused and cut off still attached to the old rotting pole on one end and the BC hydro pole across the street. It is rather hazardous as it is low hanging on my property and old rotti

Hello, I need urgent assistance regarding an incorrect or potentially duplicate collection charge on my TELUS Home Services account. I received a collection notice from General Credit Services (GCS) claiming that I owe $215.68. However, I already made the following payments to TELUS: September 8, 20

I'm hoping someone from TELUS can help resolve my situation. I'm moving in with my wife, and we're both existing TELUS customers. Our current plans: Mine: Gigabit Internet + Optik TV for $80.85/month, contract ending November 9, 2027.Hers: Gigabit Internet only for $100/month, with 18–24 months rema