Neighbour
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Customer Service?
The last time I negotiated my contract two years ago I could talk to a person. Now that is not possible? The best TELUS can do is an asynchronous chat? This is terrible. The automated message said I would hear from someone in 1 - 2 hours. I got an asynchronous message at 4 am more than 24 hours later. In which I responded to and now I am waiting. Starlink and Rogers are looking like better options. It was bad before and I didn't think it could get worse.
TELUS_Support
+20 more
Official Support Team
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Asynchronous chat comes with many advantages but understandable that it may not be for everyone. Have you completed your renewal option over the chat since? If not and you prefer speaking over the phone for renewal options, let us know and we'll send you a PM to securely verify your account details and set that up for you.
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