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  • Closed

    Balance owing on a closed account

    Closed account with TELUS that I didn’t even start service with. no way of paying the amount as when I login it shows me nothing. now I owe late fee due to unable to make a payment. how to address the issue?

    Discussion

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    My Account

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  • Closed

    Accepted Solution

    Facture envoyée à la collection chez MetCredit

    Je suis liquidateur pour une succession et l'agence de collection MetCredit m'a contacté pour me faire part d'une facture impayée chez Ré: TELUS WIRELINE Numéro de compte: XXXXXXX63 Cependant je n'ai pas pu retrouver trace de transactions avec Telus dans les papiers de la succession. Je sais que l

    Discussion

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    My Account

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  • Closed

    Picture in Picture UIW4054TLU

    Why is there no option for PIP? Rogers offers this so one can watch multiple games as once. Being android based, this should be something Telus can enable.

    Discussion

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    Home Services

    101

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  • Closed

    Phone Rep Did Not Apply Promo Code Discounts

    I initially signed up online using a promo code offer Telus sent me by mail and was having an issue activating my device and transferring my number from my previous provider. I called in to inquire about the order and discussed the issue with a rep for nearly 2 hours. In the end they got me signed u

    Discussion

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    Mobility

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  • Closed

    Accepted Solution

    call display lost on purefibre

    HI, I upgraded to Purefibre this past July and i seem to have lost my Home phone call display? i am not sure if this is a tech fault or due to my current plan? any suggestions? Thanks

    Discussion

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    Home Services

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  • Closed

    Unable to Cancel TELUS Internet Through Online Support

    Has anyone successfully cancelled TELUS internet service online without calling? A TELUS representative assured me that online cancellation was possible especially due to my circumstances. However, despite multiple attempts and escalation to management, I keep getting redirected to phone callbacks.

    Discussion

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    Home Services

    152

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    Accepted Solution

    Telus Ch. 965 Inultra schedule wrong again!

    The Telus Ch. 965 Inultra schedule is wrong again, as of 12:01am on October 25 (I am a viewer in Victoria, BC). I suspect that this is due to the fact that some jurisdictions are staying on daylight savings time, and others are back to standard time. Where the station originates then affects viewers

    Discussion

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    Home Services

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  • Closed

    Accès RTSP local sur caméra ADC-V723x (SmartHome Security) ?

    Bonjour, J'ai une caméra extérieure Alarm.com ADC-V723x avec TELUS SmartHome Security. Sur mon réseau local, elle expose un serveur RTSP (port 554) protégé par authentification Digest, mais l'app et le portail ne montrent aucune option RTSP ni identifiants. Je voudrais visionner le flux en local dan

    Discussion

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    Security

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  • Closed

    SmartHome+ App doesn't find USB Wifi Adapters

    I was asked by the App Store team to post here for support. I was forced to 'upgrade' to the new SmartHome+ app for managing wifi devices. The new app doesn't work well at all compared to the old app. The main issue for this post is it won't find my wifi adaptor connected to a desktop computer. The

    Discussion

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    Home Services

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  • Closed

    Outstanding Bill on Closed Account

    I closed my account with Telus last February over the phone, but apparently there was a balance owed (136.82) that was sent to collections. I received no letters, notification, or emails regarding my outstanding balance prior to Telus sending it to ACRM. I phoned Telus, who confirmed that they have

    Discussion

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    My Account

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