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I recently discovered that a TELUS account I made multiple attempts to cancel was sent to collections and reported on my credit file. TELUS had already refunded incorrect charges and assured me the problem was fixed. Yet here we are. Looking through this forum, I found other customers describing sim

Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, t

My company was charged by a Telus mobility service fees monthly without authorization. We just have the account number from the invoice, how can we deactivate the account and stop the payment.

Ever since Telus bought Vivint and upgraded our system I am being inundated with calls from telus to upgrade my cell and TV internet. I have asked nicely to have my number removed for their list, I have yelled at them blocked them all to no avail. When Vivint owned the company I had no telemarketing

I called Telus about an hour ago to cancel my DSL service. I expected it to be mildly annoying. I did not expect the agent to lie to me and cheat me. 1. Called to ask for service cancellation. Told agent multiple times that I already have new service with another provider. She ignores me and asks me

I made an order for the home internet as a first time user for Telus. However, when I tried to "link" the account number that Telus provided me, it said the order has been cancelled. So I tried to re-order the same internet service to the same address, which even incurred the install fee. When I cal

Telus fixed the first mistake by accidentaly cancelling my account because someone tried setting up a new account at my address. To date this has now cost me 2 days of work and 5+ hours. I am averaging an hour everytime I talk to a rep. As a result, all Telus gear was returned. Account closed. I was

I am disabled and alone. My only phone is a landline. I made an appointment a long time ago for a Telus Technician to install a backup battery system for my landline in case of a power outage (this is a free service that Telus offers). I made sure I was ready to let the technician into my home for t

Hello, I have ported my number to a new provider but keep getting billed by telus. How do I cancel and get the credit for the service which isn't being used or provided? Thank you for the help.

I am unable to manage my Boost Wi-Fi via the new Smarthome+ App. There is no option to view or change the SSID name or password. No option to enable / disable guest. No option to remove or add the boost devices back onto the network. I can however manage the T3200M modem Wi-Fi passwords with no issu