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My telus account was cancelled months ago and I got an email saying it was cancelled. The services stopped working so i didn't think anything of it. i got an email from a collections agency a week ago saying that i owe $197 and that the account was active up until a couple of days ago. I didnt recie

Hi, my front door camera is dead. When I charge it it turns on and stays on for 10mins but it dies again. I think the battery is dead. Can I get it replaced? I had it installed in 2021 so it is an old model. my home account number is [Mod Edit: Removed personal info] under [removed personal info]

I moved into a new property last week and signed up for Telus internet and TV a few weeks prior. When I went to set everything up on the first day there was only a wifi booster in the box (which I hadn’t ordered). No modem to connect to the optical cable. I’ve called support four days in the last we

I had to have a new utility pole installed on our property. Our Neighbour’s lines were on the existing pole on our property and these have all been removed from this pole and added to their new poles. I would like to know when Telus will be removing the now unused pole from our property.

Yesterday there was 'an upgrade in your neighbourhood'. It was successfully completed at 7:30 am. All was working at that time. Later last night, Oct 7, access to webmail ended. I am using Edge as a browser. The message is: the connection was reset. Can't reach this page. I've checked the system set

I cannot download any new apps. I get only the current apps screen. 6 calls with tech support and they replied to a ticket claiming it is ok. But it's not!

From searching it appears that there is/was an issue with opening the guide defaulting to Favorites. Was this ever resolved. I’ve tried different methods and some work but only temporary. Wonder why devs haven’t simply added this to a core setting? Also I had previous subscribed to Crave and Added t

I have been a TELUS Mobility customer with three mobile lines, and my monthly bill is approximately $400. Unfortunately, for quite some time I have been experiencing persistent weak signal and unreliable network service, including in regular city areas. This is not an occasional issue in a remote lo

I was a Telus customer for a long time. Left for Australia in 2025 now back in BC. Went to a kiosk to request internet service. Technician came on Oct 1. Internet worked for 2.5 days. Called support on Oct 4 and again on Oct 5. Still no internet on Oct 6, day 3! I'm past wanting to know what happene

Had new switch over from Shaw-Roger’s attempt. I was not able to be home and wife not techy. the contractor setup Telus fibre device in basement directly beside my electrical panel. Only place he used screws to secure it to plywood. He ran inlet cable under and hanging below my rafters (so no way to