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I am posting here because I have been trying to resolve an approximately $240 HS Service Fee on my TELUS residential account with no resolution. The issue started after a TELUS representative contacted me and offered to switch my home internet to a TELUS Business service. I agreed based on what was

Just venting here because I can't find a way to lodge a complaint elsewhere without being a customer. We were given notice back in June that fibre infrastructure was being laid in our neighbourhood and we were excited to have an alternative to Rogers or Bell that could handle gigabit+ speeds. We had

We just got a new modem and we have a few devices that are 2.4ghz and won’t connect to the new wifi. I believe there is a way to separate out the 2.4ghz signal on our new 30a modem—does anyone have simple instructions on how to do that?

Following up on this closed thread: https://forum.telus.com/discussions/my_home_services_and_devices/closed-captions-on-digital-tv-box/176015 On the TV+ Android TV box, the caption settings I choose under Accessibility / Display / Closed Captions (smaller font, lower background opacity) don't carry

Just registered for this forum as it is very difficult to contact Telus to discuss Customer Service issues and matters. I feel that my time with Telus will be soon over as over the past 10 years lost the ability to contact a company representative directly that deals solely with legitimate issues of

I'm currently out of Canada in Europe so I'm having difficulty contacting telus and I noticed my account was suspended when I logged in on the desktop site. I'm unsure why, could you help me? In addition, mytelus app is telling me there is no linked account but it was working before i left

I’m extremely frustrated with how this has turned out. I received a free Disney+ promotional subscription through Telus. I’m not even sure whether I ever successfully activated or linked it to my Disney+ account. The promotion ended, and I was subsequently charged for the subscription. The issue is

Hi TELUS Community, We have had a TELUS Business Internet + landline bundle for about 6 years. Our copper landline stopped working around June due to the copper network retirement, but we were still being charged about $20/month. I contacted TELUS only to dispute and remove those phone charges. Afte

I have been a Telus Mobile and Telus Home loyal customer for years. I'm posting here because I'm completely exhausted from being bounced between departments on the phone, and I need someone at Telus with actual authority to look at my account and fix this properly. Here's what happened: Mid-2024: I

My parents have the old Optik boxes, with their HD recordings still. Is there a timeframe on when each account will be reached out to about upgrading? Is upgrading something they should even want?