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Hi, I have need for some old bills for my TELUS land line (which I still have and use). Specifically, I am looking for the bills for 2000 and 2001. I know this is a long time ago. Is it possible for TELUS to retrieve these bills and send them to me (preferably by email). I also recognize there will

Hi, I have had Disney+ included with my TELUS TV package for almost a year. I have been billed for it the entire time, but I have never been able to use it. In My TELUS, under subscriptions, it says I have no linked accounts, and there is no way to complete the Disney+ activation. I have been going

Now that we have been using this for a few months.... Love the voice option, even when I forget it's there. Kinda cool having some channels just for a single show, Graham Norton, Anger Mgmt.etc, ut Baywatch?? Really??! And they can't be paused or rewound. Guide load time lag when scrolling through H

My access to My TELUS has been removed, leaving me unable to view or download my bills. Your published mobility cancellation guidance states that customers can access My TELUS for 90 days after cancelling their service. Please explain why my access has already been removed. Restore access to my bill

Yeah, so I’ve been dealing with TELUS for the past three weeks trying to get my fibre internet installed, and honestly, I’m exhausted. I’ve made 16 calls, spent over five hours on the phone, including being on hold, getting transferred, and waiting for callbacks, and I’m still in the same mess. Cust

We just had to update from Vivint to Telus. The installation was yesterday and I’m trying to set a rule or an “automation” to arm the house from the door keypad when leaving. The only thing I’ve been able to do is arm the house when the door is locked, whether from the keypad or when we lock the doo

I returned a perfectly good phone to Telus and I now have a charge of $140 because my phone “showed major wear and tear”. That is total garbage! What recourse is there to dispute this? The phone support person was useless and I am so frustrated and furious right now. Not to mention I have an EPP pla

Why aren't tv shows I've scheduled for recording not showing? They're showing on the guide. I've tried multiple times but still not working. Have Optik TV+ 2nd question is - how do I get out of this contract? I haven't even had it a full 2 months & I can't stand it. Don't know how I'm going to deal

Telus has to push a permanent software patch to fix this problem. I don’t know what a software patch is or how it works. I refuse to add a second profile in order to solve this issue. Telus has ( or maybe not ) qualified people who should know this stuff. They have the call centre in the Philippines

this summer we removed optic tv and sent back all the equipment, this week our bill had non returned equipment on it. Even though it was returned. Then we phoned to have it removed, fine then we asked about lowering our bill and the guy said the only way to do this was to get tv. It’s not that’s bul