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So my contract expired not long ago, within the last few months, during a very difficult time in my life. I received no heads up about this, not a text, bringing me back to a time in the distant past when my parents would end up having this same stuff happen to them and end up paying a fortune for t

So I have created a 'Guest account' on my Boost v2 Wi-Fi to isolate a connected device. However, I now want to use a manual Ethernet cable connection using one of the 3 ports (#2) on the Boost Wi-Fi 6, isolating that device. Can I create a VLAN on this device or would I have to / can I setup Bridge

Hi. New Home Services customer. When I signed up for Pure Fibre/ Optik YV I took advantage of a free gift (laptop). During delays to have Pure Fibre “hooked up” in the neighbourhood, I was offered a discount on monthly bill. I never received any confirmation emails for the gift for the laptop so I c

I have an ADV-VDB750 doorbell camera installed. It picks up people but not animals like cats and dogs. I see no option to set the size of motion or to ensure animals as well as people are detected. Am I missing a setting or is this option not available on doorbells??

Hi everyone, looking for some help as to what equipment am I supposed to send back - I understand that it would be wifi booster and home tv box, but I also have something on my wall that I cannot really recall if it came with the apartment or technician had to install it. Can anyone help please? tha

hard to tell just how out of date my ECB6250A is, but it won't take the newest screenbeam firmware which seems to resolve the intermittent connectivity issues I'm having. I already know how to access the upgrade gui. Is there official firmware available?

I received a Welcome to the USA text with a 3 day complimentary roaming pass however I was not in the USA? Will I be charged for US roaming?

I am writing to file a formal complaint regarding a call I had with a TELUS representative on September 23, 2026, at approximately 12:40 p.m. Pacific Time. The representative identified himself as David Kitwa, employee number 400397. During the call, he advised that I was required to provide my onli

After cancelling my Norton Online Security account by phone with Telus yesterday I discovered my Google workspace Telus.net email had been deleted. It appears no other service has been affected. I have Internet, iCloud email, Gmail etc still active but I need my historical emails from the Telus.net

Does anyone know how I can get this feature to work. It used to work but now I get a recording saying the call can't be completed to *60. There is no one at telus technical support who knows what this feature is or how it works. I've been on the phone for hours and sent numerous messages on the Telu