sandelwood's profile

Neighbour

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4 Messages

Telus US Roaming Text

I received a Welcome to the USA text with a 3 day complimentary roaming pass however I was not in the USA? Will I be charged for US roaming? 

Official Support Team

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8.1K Messages

Hey sandelwood - We can take a closer look at your invoice once you receive it! Its hard to predict it without getting the bill first.

Neighbour

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4 Messages

My bill shows that it activated a Easy Roam Access Add-On. Can I please have this reversed as I was not the US. Thanks 

Official Support Team

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8.1K Messages

Sure thing, we'll send you a PM and take a look over your bill.

Neighbour

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4 Messages

Where do I find this private message? I have not received anything

Community Power User

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8.5K Messages

You may have travelled to a location where the signal from a US carrier is stronger. You can avoid this switching by going to your cellular settings > SIM , and switching automatic carrier off. Then you can select Telus as your carrier. You will need to reverse this if you travel outside Canada.

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