Recent Activity

  • Relocating aerial fibre line

    I am building a new garage and the aerial fibre line from TELUS sits directly in the path of the new build, how can I request a relocate of this line? Located in Edmonton

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    Home Services

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  • Pure Fiber 5 Gbps Service not running at advertsed speed

    I am requesting a technical escalation for my 5 Gbps PureFibre service. Current performance is approximately 2.8 Gbps down and 3.9 Gbps up despite multiple hardware and provisioning changes. Frontline support anf field techs do not have the tools or knowledged to resolve this issue. Test history: •

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    Home Services

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  • Disabling UPnp on NH20T hub

    My home setup does not include the need for gaming or other activities requiring UPnp to be active. Leaving UPnp open creates a security risk because the protocol requires no authentication. There is no obvious UPnp toggle available when logged in as admin to the NAT interface. Since I'm trying to b

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    Home Services

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  • Phone calls from Telus

    We get phone calls from 604 394 5405 frequently. He says he is from Telus.I think he is trying to sell extra services. I am not a native English speaker and I have trouble understanding his English, however, his English is also giving my wife problems. She is a native English speaker. We wish Telus

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    My Account

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  • Accepted Solution

    favourite shows list

    Now that I know where to find the list, does anyone know how to add shows without having to find each individual show?

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    Home Services

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  • billing issue

    I have been emailing mailto:[email protected] for weeks and have received no response. I have been to the Telus website trying to find the form to submit so that a ticket can be created but the links go around in circles. The AI chat only gives me replies related to connection issues. Can I

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    My Account

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  • Closed

    Accepted Solution

    Possible Scam

    Does Telus own this email address - [email protected] It claims to be from Telus Promotions Department.

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    Security

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  • Port gone bad (thanks Telus)

    Looking for suggestions here. Got a new Telus phone and temporary # in June and ported a number from Public Mobile into Telus. You'd think it'd be a no brainer. That ported number is working fine, but six times this summer we've had texting conversations joined by a third uninvited person who turns

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    Mobility

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  • 4k boxes not linking

    i have restarted modem and router. reset 4k boxes. 4k boxes will not link. pvr still links. what next?

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    Home Services

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  • Accepted Solution

    Favourite TV Shows

    does anyone know where the favourite tv shows list is?

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    Home Services

    97

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