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Approximately one year ago, I migrated all of my Telus Home Services, from copper to fibre. All is working perfectly, with the exception of my landline. I have called customer support at least 4 times over the course of the year, and nobody seems to know how to "fix it". The following things are con

I need to file a formal management complaint regarding ongoing TELUS Home Security failures since August 2026. I have had two unsuccessful technician visits, paid $200 for an ineffective repair, and spent approximately nine hours on the phone without resolution. My reference number is [Mod Edit: Rem

Hi, I have Telus Hub wifi and use Shaw email. All worked fine for years until last week; now my Outlook and Samsung apps receive, but cannot send, emails over wifi. It works fine when on Bell mobile network, and webmail works also. I contacted Shaw, but they have been unable to find a problem, all s

Hello there, I previously had an internet account with Telus and received an initial email from General Credit Services advising that I had an overdue balance on my account, after it was closed. Upon receiving the initial email, I logged into my profile and paid off the outstanding balance on the cl

I was with Koodo for 13 years. Bell offered a better plan, so I called loyalty and they matched it but switched us to Telus. Since the switch, we cannot order a device (we did BYOD). It just says the order cannot be made online and to call. And when I called, they told us something about not being a

I am a new customer and right now I am furious. My internet is out, rebooting the modem and the main box has no effect. I cannot report an outage because the report form has a required field type of impact where none of the fields apply. The automatic reboot system fails every time I try it it just

I'm connected direct to the NAH with a PC that has a 2.5Gbs network card and only getting ~700Mbps download. My PC limit 2.5Gbps the upload is what I'd expect but download is way off? Any ideas? https://www.speedtest.net/my-result/d/7e2e07c0-5269-4a27-aab9-6b993e0c8f40

Hello, I talked to an agent weeks ago to get my last name changed on my bill for my internet account. I got married. She got me to email in my marriage license and I did it. She that that , that would fix it. And nothing has changed. It’s showing my correct name on my account and on the billing for

I am writing because I've been with Telus for over a year now. On September 25th, despite having sufficient funds in my bank account for the pre-authorized payment, the payment was refunded to my account. After the charge was refunded the same day, Telus charged me again on Oct 2nd, and this time it

Short version - Upgraded to 1.5gb plan. Tech didn't replace Nokia ONT and plugged a Telus WiFi-5 Hub into Ethernet port in wall in other room, no WiFi6 boost. Isn't the Nokia ONT supposed to be replaced with a NAH or newer ONT that has a 10gb port? I'm paying for 1.5gb but all equipment given limits