JennaM's profile

Neighbour

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4 Messages

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1.5gb fibre upgrade - no new ONT, NAH or WiFi6, I'm speedcapped

 Short version - Upgraded to 1.5gb plan. Tech didn't replace Nokia ONT and plugged a Telus WiFi-5 Hub into Ethernet port in wall in other room, no WiFi6 boost. Isn't the Nokia ONT supposed to be replaced with a NAH or newer ONT that has a 10gb port? I'm paying for 1.5gb but all equipment given limits me to 1gb, so I'm losing 1/3 of what I'm paying for.

 

Long version - upgraded from the 150mb plan to the 1.5gb plan. They said my Nokia G-240-G ONT and the T3200 weren't suitable for that speed and needed replacing. Tech was booked to come, never did, some subcontractor eventually did.

 

He brought a Telus WiFi Hub, which is WiFi5, not the WiFi6 or 7 promised. He didn't add a Network Access Hub or replace the Nokia ONT with a newer one with a 10gb wan port, and ports are capped at 1gb for all devices.

 

Speed tests over Ethernet on a bunch of different devices confirmed 940mps was the max because the Nokia ONT and WiFi Hub ports physically cannot exceed that.

 

This feels like a scam and false advertising and I'm really fed up. I think I was supposed to get a new ONT/Network Access Hub and WiFi6 at least, if not 7? I've had very little success calling tech support (they're usually completely clueless) so I was hoping someone here could give me some answers to call them with.

 

Thanks in advance :) 

Accepted Solution

Official Support Team

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8.1K Messages

Thanks for posting! Definitely a situation we can look in to. We'll send you a private message to gather some info. Check your Inbox!

Neighbour

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4 Messages

 

 

Neighbour

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4 Messages

 

Neighbour

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4 Messages

Support contacted me here and were very helpful, and a good technician came today and fixed everything. Thank you! 

Official Support Team

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8.1K Messages

Amazing to hear! If you need anything else, let us know. 

 

Hope you have a good weekend!

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