Forums

My experience with Telus has been terrible from the beginning. First, I spoke to a rep who would give contradicting information. Then he harrassed me, calling me on his personal phone to demand why I didn't want to deal with him. I started talking to another rep who promised to bring down my telepho

A couple of weeks ago, a relative signed up for a new TELUS TV+ plan under their own Telus Home Services account (separate email, home address, and account numbers). Unbelievably, on the very same day, my existing Telus TV+ profiles were replaced by the two new profiles they had just created on thei

Current and already a TELUS Customer, For month of November we got billed over $300 ($325.28 to be exact). I got $80 NSF FEE and I don’t know how even my bank has sufficient funds.Transfer of Ownership: we got charged $75 for this! And we’re not aware and not been told to us, plus why are we being c

Your Fibre service technicians have wrecked my existing service upon installing the new fibre cables in my neighbourhood. Telus needs to take more care and locate existing services to avoid disruptiopns. I wonder how many others have had to follow up with their customer service agents to have servic

I had an iPhone 16 pro max since 2024, i finished my contract then i paid the bib upfront to make an upgrade to another phone, then on the next month bill i got twice the bib amount that i already paid at a branch.

Hello, I’m writing to inform you that my mother has passed away, and I would like to cancel her account/service. Please let me know if you require a copy of her death certificate or any other documentation to process the cancellation. Thank you for your assistance.

Please I need to block all international incoming calls on my phone

I’ve been trying to get help with a router issue and the virtual assistant is just not helping at all and every time I try to get connected to an agent it ends the chat. Can somebody please help?

The Telus fiber network in our neighborhood started a number of months ago, and appears to be completed. The main above ground distribution cabinets are all installed and have had no recent activity. The "flower pots" and inground cables have all been routed and the connection to my house is complet

First they took away our radio broadcasts and now they want us to buy a Sportsnet+ subscription just to watch hockey on Mondays So much for affordability So much for community Guess I will find something else to do on those Monday nights. I'm done giving Rogers any more money. I paid for programming