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The fiber installation and external terminal box placement were completed on my property approximately one month ago; however, the system status continues to indicate that the service drop is still pending.

Only 19:00 and I can't get support to fix an issue that I pay WAY too much for. Bots are the most useless things ever and we need to get rid of the **bleep** monopolies and get competition so I can tell Telus where to go. No, rogers is no better and now shaw is gone so even less options Hope telus r

My Message waiting Indicator has not been working since April 2026. Did not notice until October 6/26. At this time a Telus rep started a work order that didn't solve the problem. Since then and 3 reps later, there was a new work order started. The rep called back one time on Oct.16/26 with no resol

We shifted to Telus two months ago and were told by the installing technician that our home internet would cost $70/month and that they are offering Telus TV free for one year. Our first bill included $19/month for Telus TV, and $120/month for home internet. We have called 7 times to try to resolve

Hi, My latest bill shows a charge of $72.80, with no prorated adjustment, even though I discontinued my home internet service on October 2. My understanding of the contract is that I should only be charged up to the cancellation date. Why have I been charged for the full billing period, and when wil

Hello TELUS team and Community, I am writing regarding an urgent issue with an unreturned equipment charge that was erroneously sent to collections. The equipment in question was already returned and confirmed delivered via courier. Despite the delivery being completed, an unreturned hardware fee wa

Has anyone been able to connect their Alexa or Google new Telus optic android mini boxes? I am not been able to get them to show up in the Telus home assistant app.

I am running your new Android equipment. I have continuous problems with series recordings. Sometimes, even though the box says it has been set, it has not, and there is nothing I can do to change this. For example, it is currently refusing to set series recordings for "CIA" and "Cupertino". Sometim

I subscribed to Stream plus as a Koodo customer a couple of years ago. I have since moved my mobile account to Telus but kept the Stream plus account active. Now I want to cancel it and can't either through the streaming services, My Telus or Koodo Self Serve. In Koodo the subscription is there but

I am beyond frustrated! I had an appointment for fibre drop yesterday but they didn’t show up! I sat outside the new build for 4 hours waiting. Then phoned customer services. For various reasons I ended up speaking to 5 different people over 4hours, all of them gave me a different story ranging from