dwpmr's profile

Neighbour

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3 Messages

Optik TV Apps

I cannot download any new apps. I get only the current apps screen. 6 calls with tech support and they replied to a ticket claiming it is ok. But it's not!

Official Support Team

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8.1K Messages

Are you referring to the TELUS TV+ app, or some other apps that you're trying to download from your smart TV?

Neighbour

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3 Messages

TelusTV app is installed. I cannot download any other app like netflix

 

Official Support Team

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8.1K Messages

There's a number of reasons why this may not be working. How long have you had your Optik equipment? All our TV boxes for the past four years or so have come pre-installed with Netflix, so the fact that you're needing to download it means you may not be on our most recent Optik platform. We'll send you a private message to investigate further.

Neighbour

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3 Messages

I do have Netflix, YouTube, prime video.  Cannot download Disney, apple or anything else

Guardian

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1.3K Messages

Are you the admin of the Telus account and the app you want to download, I think you have to be.

Official Support Team

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8.1K Messages

Gotcha. We sent you a private message last week, check your Inbox!

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