Forum Discussion
Telus Connect Application Issue
Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my pho...
If you live in Ontario, the Telus connect app is pretty brand new for our province. I was told they're working on it. It's only available in complete working function in BC, Quebec and Alberta. Mine is saying the same thing and it shows a setup for the dx1000 modem which I don't have. I have the the new Smart hub... Everything works perfect minus the app ...
I am in Alberta.
They told me it was my wifi, they were supposed to send me the updated equipment. I am still waiting.
Blessing,
Amber Ferr:)
Amber Ferr:)
TELUS_SupportOfficial Support Team
Hey CraftyMama6 - we wanted to help with your issue but did not hear from you after we messaged you. Can you check your inbox please?
- What inbox are you talking about?I have not recived any emails.Blessing,
Amber Ferr:)- TELUS_Support
Not emails, but within the neighbourhood at the top you'll see an envelope. Maybe the message was opened and you got busy but you should have one from us. I'll send another
Can I get help connecting my smart hub and wifi6 boost modem to my Telus connect app?
