Forum Discussion
Telus Connect Application Issue
Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my pho...
Hi we have the same problem! Our internet is fully hooked up, however the app continues to say our service has not been activated yet. I contacted Telus and they didn't offer any solution- just said that everything was working fine on their end... We haven't figured out a solution yet
If you live in Ontario, the Telus connect app is pretty brand new for our province. I was told they're working on it. It's only available in complete working function in BC, Quebec and Alberta. Mine is saying the same thing and it shows a setup for the dx1000 modem which I don't have. I have the the new Smart hub... Everything works perfect minus the app ...
- I am in Alberta.They told me it was my wifi, they were supposed to send me the updated equipment. I am still waiting.Blessing,
Amber Ferr:)
TELUS_SupportOfficial Support Team
Hey CraftyMama6 - we wanted to help with your issue but did not hear from you after we messaged you. Can you check your inbox please?
hi,did you find the solve way? I have same problem as same as you
