Forum Discussion

robertag's avatar
robertag
Friendly Neighbour
11 months ago
Solved

Telus connect app?

In Ontario.  Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't.  It either says my internet isn't setup or it picks up my home security router instead.  What's the catch?

  • We checked with our app team, and they confirmed that, unfortunately, app support for our clients in the East is not yet available. However, it will be supported in the coming months.

11 Replies

Replies have been turned off for this discussion
  • robertag's avatar
    robertag
    Friendly Neighbour

    ... also, if it makes a difference, the SSID has been changed and is no longer TELUSxxx

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Hello! Are you still unable to get set up with the Connect app?

      • Virdi's avatar
        Virdi
        Neighbour

        Hi there.

         

        Wondering how long it would take to completely fix Telus connect app ? it’s been ongoing issue for 4 months ever since I joined Telus internet.