Early cancellation fee due to student residence restriction

Hello Telus Community,

I am currently under a two-year agreement for TELUS PureFibre, and I have been happy with the service. However, I will be moving into a student residence at the end of July.

The residence provides its own internet service for residents, and separate internet installations from outside providers are not permitted. Because of this restriction, I am unable to continue using my current TELUS PureFibre service at my new residence.

I contacted TELUS support to ask about my options. I was informed that I could transfer the service to another eligible address, but I do not have another residence where I can actually use and maintain the service. I was also informed that an early cancellation fee would apply.

I understand that early cancellation fees are normally part of the agreement. However, I would like to ask whether my situation could be reviewed as a special circumstance or exception. I am not cancelling because I no longer want TELUS service. I would prefer to remain a TELUS customer if there were a practical way to continue my current service. The issue is that my new residence has restrictions that prevent me from using my current service.

Has anyone experienced a similar situation, or could someone from TELUS advise whether this type of case can be reviewed?

Thank you!