Connect App doesn't pause

Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and they go to bed later than me.  I can login to the app, it sees my Modem/Network Access Hub (Technicolor NH20T) and Boost Wi-Fi 6 (Arcadyan Boost 2.1), and shows the connected devices list. But when I try to pause one of the devices I get the error  "Oops Your modem can only pause a maximum of 0 devices. Please unpause some devices and try again."

I have tried doing a pinhole reset on the modem and on the boost then uninstalling and reinstalling the app.  Once the app eventually found the modem online again and I tried to pause something again and got the same error.  Called customer support, after an hour on the phone she was stumped and said she'll call me back (with no reference number or anything, I honestly didn't think she would) and she did call and leave me a message about 4 hours later saying this is a known issue and they are working on a solution and they will send out an update when it's fixed (when? how will I know?).  Does anybody have any information to corroborate or contradict this?  Or any suggestions for me?