Forum Discussion
Connect App doesn't pause
Have been an optik internet customer for a few years, but just tried to use the app for the first time 2 days ago because I want to be able to pause the kids internet at night since it's summer and t...
Furthermore you said “Factory reset your Wi-Fi boosters individually if the hub reset does not fix the device list.” however please be aware that there is no issue with the device list. I can see the device list just fine but I can’t pause any of the devices.
The fact that you are referencing a scenario that does not apply to me indicates you are just copying and pasting previous fixes for other problems so please confirm whether this procedure even applies to my problem (but regardless, I have already done it and it hasn’t helped)
TELUS_Support
Official Support Team
Official Support TeamSorry about that - Has this issue just started, or have you never been able to customize a schedule?
I read the following information online which might pertain to my situation, please advise if this is possible
Ask the tier 2 technician to "re-provision the TR-069 / ACS backend settings" for your account profile or manually push the device profile sync from their end.
- TELUS_Support
We can look into that for sure. The first step will be gathering your account info, so we'll send you a private message to discuss further.
Per the first sentence of my post I’m using the app for the first time as of a couple days ago. I haven’t been able to “customize a schedule” before since I haven’t used the app before, but regardless thats not what I’m trying to do now either I’m simply trying to pause a device which also doesn’t work.
I would eventually like to customize a schedule, but let’s start with just pausing one device manually first…
